HVAC Service Supervisor

2 weeks ago

Osborne Park, Australia EQUANS Full time

Ready to lead and inspire? Equans Mechanical Services seeks a proactive HVAC Service Supervisor. Drive excellence, foster client relations, and shape success in Western Australia's HVAC industry. Join us and make your mark today

We are seeking a highly experienced HVAC Service Supervisor who can effectively lead a team of technicians, ensure compliance with industry standards, and drive customer satisfaction through exceptional service delivery and strong stakeholder engagement.

Reporting directly to the Service Manager, the HVAC Service Supervisor oversees a team of 5-10 technicians and engages with key stakeholders including external and internal customers, service support staff, suppliers, subcontractors, and senior management.

About Us

Equans is part of a global, technical services leader, and part of the Bouygues Group. Our local team of qualified technicians and support staff delivers value for customers by balancing cost, risk, and performance, while having access to a global network of experts. We design and provide customised solutions for our clients to support them in their energy, industrial and digital transitions.

With highly qualified employees across 20+ locations in Australia and New Zealand, we provide excellent technical expertise in design, installation, and maintenance, with a unique combination of skills in Mechanical, Fire Protection, AV and Electrical and Communications Services.

What we offer

Collaborative and inclusive work culture. Strong and supportive leadership. Thrive in a talented team environment that values and invests in your professional development. Employee Assistance Program. Company paid life insurance. Competitive remuneration and motor vehicle allowance.

About You

You are a seasoned leader with a minimum of five years of experience in the HVAC mechanical industry, demonstrating a track record of success in team supervision and service delivery. Your strong communication skills enable you to effectively engage with both internal and external stakeholders, while your proactive approach to problem-solving ensures timely resolution of issues. You thrive in a fast-paced environment, where you can leverage your analytical abilities to drive process improvements and deliver continuous results. A valid driver's license and a solid understanding of Australian Standards relevant to HVAC equipment are essential for success in this role.

Your Responsibilities

Lead and supervise a team of HVAC Technicians, providing guidance, support, and mentoring to ensure exceptional service delivery. Conduct thorough surveys of customer premises to assess HVAC and refrigeration systems, ensuring compliance with Australian Standards and contractual obligations. Address customer concerns and complaints promptly and effectively, escalating issues when necessary to ensure resolution. Collaborate with the sales team to identify opportunities for repairs, replacements, upgrades, and other service offerings to existing clients. Cultivate and maintain strong relationships with customers, colleagues, and management to foster a positive working environment and enhance client satisfaction. Manage administrative tasks such as call reports, timesheets, and technician report tracking, ensuring accuracy and completeness. Identify and pursue new business opportunities to maximise revenue and expand our client base. Maintain accurate records of maintenance performed on mechanical equipment in compliance with regulatory standards. Optimise operational efficiencies through effective route planning, time management, and stock management practices. Provide regular reports on work progress and performance metrics, identifying areas for improvement and implementing strategies for enhancement.

Your Qualifications

Minimum of five years of field experience in the HVAC mechanical industry, with demonstrated leadership capabilities. Proven track record of driving process compliance and delivering high-quality service to clients. Excellent written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders. Strong analytical skills and a proactive approach to problem-solving and continuous improvement. Valid Drivers Licence and a solid understanding of relevant Australian Standards for HVAC equipment.

If you are a motivated leader with a passion for delivering exceptional HVAC services and driving team success, we want to hear from you Please submit your resume and a compelling cover letter outlining your relevant experience and why you're the ideal candidate for this position.

Equans Mechanical Services is committed to creating a diverse and inclusive workplace and welcomes applications from individuals of all backgrounds. We appreciate all applicants for their interest in this role, however, only those selected for an interview will be contacted.

Next steps

If you are interested and meet the selection criteria apply with an up-to-date resume via the application instructions on this website. We thank you for your interest in working for Equans and advise that only shortlisted candidates will be contacted.

Please note that we can only accept applications from those with full working rights in Australia.

Equans is an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

We will not be engaging the services of a Recruitment Agency and ask all interested candidates to apply directly via this advertisement.

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