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Front of House All-Rounder

3 months ago

Melbourne, Australia Black Star Pastry Full time

About the Role

 

Black Star Pastry is going from strength to strength and with this we have a need for an experienced Front of House All-Rounder to bring their energy and passion for hospitality to shifts across both our Melbourne CBD and St Kilda stores.

 

Main Responsibilities 

  • Have a thorough knowledge of all product offerings, in order to be able to accurately advise

  • Prepare and present all beverages including coffee according to service standards.

  • Have an accurate knowledge of coffee blend, origin and equipment.

  • Maintain accurate knowledge of all food and beverage prices.

  • Use all equipment with care and ensure all equipment is maintained and in good working condition.

  • Confidently make food and beverage recommendations to customers.

  • Responsible for pre-service preparation.

  • Attend to all customer requests immediately.

  • Polish all silverware, glassware and cutlery.

  • Provide all customers with efficient and friendly service, fulfilling needs and ensuring standard of service is always maintained.

  • Monitor and take action to ensure quality of beverage and service standards are met.

Perks & Benefits for Full-Timers

  • Birthday day off 1 additional annual leave day per year 
  • Birthday cake 1 complimentary 4-portion cake of employee’s choice 
  • 1 day of personal leave able to be taken for mental health & wellbeing. 
  • Free, confidential counselling, support and advice through ConnectPsych 

About You

  • Experienced in a Front of House All-Rounder role.
  • Barista / coffee making experience.
  • Passionate about hospitality service, and product quality.
  • Capability to connect with customers and provide a high level of service.
  • Demonstrated capability to multi-task.
  • Exceptional verbal communication skills.
  • Positive ambassador of the BSP brand.
  • Authentic and down to earth with a genuine love of people
  • Love of cake a bonus

About the Business

Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across Sydney and Melbourne including our flagship store at Chadstone.

 

We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it “the world’s most instagrammed cake.”

 

About the Culture

Black Star Pastry fosters a fun and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment. 

 

We love the brand, and we love what we do

 

Why Apply?

There has never been a more exciting time to join Black Star Pastry and we are keen to welcome dynamic hospitality professionals  who are looking for a role with a successful and stable business doing great things in the Melbourne market.