Conductor / Station Staff Talent Pool

1 month ago

Wodonga, Australia VLine Full time

Conductor & Station Staff Opportunities based at Wodonga

  • Express your interest in Conductor/Station Staff opportunities at Wodonga
  • Fully paid training, great salary & benefits plus a free Myki travel card
  • See the beautiful state of Victoria while you are developing a rewarding career

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

About the roles

V/Line Conductors have people at the heart of their work and take pride in their positive impact on our customers and communities. As a key member of V/Line’s front line customer service team, the V/Line Conductor is responsible for delivering on-train customer service to V/Line customers and customer safety on board trains. 

The Station Staff manage the day-to-day operating facilities and customer services activities at the station. The Station Staff are required to maintain the delivery of service to customers ensuring the provision of best possible train and coach services to V/Line’s passengers. 

Duties include:

  • Communicate accurate and timely information to customers, ensuring coach replacements are organised where required and selling tickets to customers.
  • Assist customers with checked luggage and loading onto coaches.
  • Sell and check tickets whilst onboard train and ensure safe departure of train, reporting any faults and delays where appropriate.
  • Maintain the presentation and cleanliness of the station.
  • Undertake ticket sales, seat reservations, maintaining ticket stock and manage daily bank deposits.
  • Assist management with rostering & replacement staff when required.
  • Inform customers of service alternations/disruptions.

Our ideal candidate will possess the following:

  • You have strong safety awareness and demonstrate alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
  • You’re a confident, customer-focused individual, with a background of face-to-face customer service, able to work a rotating roster including weekends, public holidays, early and late shifts and hold a valid driver’s license.
  • You know how to adapt your communication to different customer groups and can handle difficult situations on an autonomous level.
  • You’ve completed secondary school education (minimum year 10), have strong verbal and written communication skills and have the ability to work within rules and compliance frameworks.

New Conductors & Station Staff are offered the following:

  • Workplace flexibility  
  • Personal Development
  • Commitment to culture            
  • Inclusive environment
  • Career opportunities  
  • Free Myki travel          
  • Generous leave loading

In addition to free Myki travel, we offer:

  • Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
  • Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
  • Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
  • Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
  • Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

How to Apply

Please use the ‘Apply’ button to submit your application, including a current resume. 

The recruitment and selection process includes aptitude assessments, behavioural and/or technical interviews and employment references. 

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 or Asset Management Enterprise Agreement 2019). Current employees are expected to remain in their role for a minimum of 12 months before applying to new positions within V/Line.

V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

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