Shift Replacement and Casual Workforce Coordinator

3 weeks ago

Scoresby, Australia Melba Support Services Full time
  • 12-month contract with part-time hours ranging from 29 to 36 per week - predominantly WFH
  • Primarily evening shifts from 1:15 pm to 9:00 pm, covering Monday to Sunday, with some early morning hours from 5:45 am to 1:30 pm 
  • Salary range of $63,000 to $69,000, plus Super 
  • Join a values-oriented Human Rights Organisation 

About Us: 

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do. 

About the Role: 

As the Shift Replacement and Casual Workforce Coordinator, you will be responsible for managing day-to-day shift coverage for individuals supported by Melba. Key duties include providing accurate support information to direct support staff, ensuring precise entry of shift data into Melba’s CRM systems, and contributing to operational efficiency. 

Responsibilities: 

  • Utilise various CRM and rostering tools to fill vacant shifts promptly 
  • Prioritise workload effectively to efficiently fill shifts, promptly responding to emails and calls within a dynamic team environment 
  • Accurately input shift times and employee details into CRM systems 
  • Provide timely and detailed information to operational teams 
  • Offer comprehensive handover notes at the end of each shift 
  • Regularly utilise Microsoft Office Suite for tasks such as emailing, data entry, and file management 
  • Foster positive relationships with internal and external stakeholders 
  • Participate in team meetings and activities to promote collaboration and inclusivity 
  • Identify and implement process improvements to maintain operational excellence 
  • Adhere to established processes and workflows, modelling positive work practices 
  • Uphold the human rights of individuals supported by Melba, ensuring their safety and well-being 

Qualifications and Experience: 

  • Previous experience with CRM and rostering systems 
  • Strong administrative background with the ability to schedule shifts efficiently 
  • High attention to detail and accuracy skills 
  • Adaptability to changing environments and systems 
  • Strong problem-solving abilities and sound judgment 
  • Consistently meet SLAs and team KPIs 
  • Effective organisational and time management skills 
  • Proficiency in Microsoft Office Suites, particularly Excel 
  • Positive, committed, collaborative, flexible, and resilient 

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 

Why Join Us? 

  • Flexible work arrangements with predominantly remote work and occasional in-office days 
  • Join a supportive and collaborative culture where your contributions make a real impact 
  • Enjoy onsite parking and other benefits 
  • Access to Not-for-Profit Salary Packaging benefits 

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

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