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Assistant Catering Operations Manager

3 months ago

Adelaide, Australia Hilton Hotels Full time

JOB DESCRIPTION

The Assistant Catering Operations Manager acts as a leader for Team Members; coaching and encouraging their best work, whilst grooming the next generation of Team Leaders, Supervisors and Managers. As a leader you will ensure that your team are rewarded and recognised for displaying the Hilton values in their work. You will take personal ownership of your learning and development, making the most of the opportunities to build 
your career within the company. You will help foster a healthy, safe and productive environment for your team.

What will I be doing?

As an Assistant Catering Manager, you are responsible for performing the following tasks to the highest standards:

  • Manages customer relationships through responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events.
  • Provides direction and supervision of meeting and/or catering logistics to Catering Team Members and other departments responsible for event execution
  • Represents the hotel and conducts conferences with individual customers by telephone or in-person to ensure customer needs are understood and met.
  • Meets with vendors to schedule AV requirements and coordinate bump ins/outs
  • Provides support to Catering Manager in planning and on-site execution of large events
  • Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space
  • Directly assists customers as necessary, which may require moving of up to 20kg safely 
  • Audits customer checks and department charges and files to ensure accuracy
  • Supervises staff in creation and distribution of accurate written materials
  • Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies
  • Compiles Food and Beverage post event report
  • Pro-actively assisting the team in solving guest issues or complaints, encouraging the team to use their initiative and empowerment guidelines at all times. Ensure that Make it Right and the Blue Energy Service Skills are demonstrated by the team consistently and effectively
  • Check set ups and cleanliness prior to the commencement of functions to ensure function rooms meet and exceed 
    requirements as per Event Orders
  • Utilise the recognition tools available to reward and recognise the Food & Beverage team, encouraging the team 
    to do the same
  • To coordinate with Housekeeping and Engineering to ensure maintenance and cleanliness is at the required 
    standard

What are we looking for?

An Assistant Catering Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service and Team Member morale
  • Excellent grooming standards
  • Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
  • Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
  • Excellent organisational and planning skills
  • Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of local market
  • Knowledge of hospitality
  • Proven administration and operational experience at supervisor level or higher
  • Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all

Benefits

  • Team Member only discount global and local Hilton room rates
  • Excellent work environment and culture
  • Access to Hilton University training, offering more than 2500 learning programs
  • Career development planning and opportunities