Assistant Village Manager
3 days ago
About Bolton Clarke
Bolton Clarke is Australia’s largest provider of independent living, health and wellbeing and aged care services. With over 16,000 team members across Australia, we have a passion for ensuring our customers live a life of fulfilment. We have an exceptional record in supporting active ageing, health, wellbeing and personal choice for our clients and residents across at our home support, retirement living and residential services.
About the opportunity
As the Assistant Village Manager you are responsible for assisting the Retirement Village Manager in implementing operational plans and managing day-to-day activities in the Village. The Assistant Village Manager ensures residents, their guests and visitors to the village enjoy a 5-star hotel style experience that is memorable and positive.
Key activities:
- Reception and administrative tasks
- Provide assistance to residents regarding use of facilities, equipment and building matters.
- Assisting in the coordination of initiatives, resident activities and events to create an engaged and active community lifestyle. Preparing village newsletter, activities calendar and other communications
- Assist the village manager in managing the village to achieve optimum performance.
- Provide financial administrative support, calendar management, preparation of agenda and minutes/actions.
- Support strategies in relation sales and marketing including; ensuring marking collateral is up to date and generating regular sales reports.
- Provide outstanding, timely and insightful service to residents and their guests ensuring strong focus on achieving and maintaining high levels of satisfaction and experience.
We would love to hear from you if you have
- Genuine passion for interacting with older people
- Demonstrated experience in customer engagement and satisfaction
- Experience in a front-line customer facing role within the retirement living, business, hospitality, finance, property management, health or related sectors;
- Certificate III or IV in Hospitality, Hotel, Community Services or Administration or the equivalent knowledge, skills and experience
- Strong written and verbal communication skills using MS Office
- Comply with the Industry Code of Conduct
Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
Our Benefits
Our culture is both supportive and collaborative where you can make your role your own. In return for your hard work, you will receive a generous salary package plus:
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Work life balance - office and WFH options
- Mobile phone and laptop provided
- A supportive, flexible, and fun, positive team culture
- Employee Assistance Program for you and your family
- Employee referral program – earn $$ for referring your friends and family
- Health Insurance discounts with Medibank
- Discount on selected car dealerships
- Free Flu Vaccinations
- Travel and Flight benefits
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
How to Apply
Please apply below with a resume and cover letter or direct on our careers site at www.boltonclarke.com.au/about-us/our-people/career-opportunities/
For further information or a copy of the Position Description please contact recruitment@boltonclarke.com.au
Applicants must obtain Federal Police Clearance or willingness to undertake the check, along with obtaining a 2024 flu vaccination and meeting Covid-19 vaccination evidence in line with current requirements.
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