Digital Ecommerce

4 weeks ago

Gold Coast, Australia Big Red Group Full time

Who are we?

Big Red Group is the leader in the experiences industry, connecting people with a diverse range of experiences worldwide. As we expand our footprint through partnership and products, we are building a state-of-the-art platform to empower our experience partners through technology.

This platform powers iconic marketplaces like RedBalloon, Adrenaline, Experience Oz, and Everything NZ and provides a comprehensive suite of software products and services designed to help experience operators grow their businesses. We are committed to encouraging people to choose ‘stories over stuff' and are on track to deliver an experience every second by 2030. We are The Experience Network.

The Role

The role of the Digital Content team is to deliver an optimized on-site experience through a range of core activities and tasks. The team looks after website content, merchandising and product enrichment to understand and best serve our customers and delivery performance across our suite of websites.

The purpose of the Digital Ecommerce & Content Executive is to coordinate and publish new and existing products across our suite of brands and websites, including writing product copy, optimising imagery and merchandising. The role is responsible for how we present and sell our experiences to customers to help bring our brands and products to life on-site.   

This role is 3-month fixed term contract to support a busy period for us. The role is based in the Gold Coast.

Core Activities

As BRG scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.   

At The Moment, This Role Is Focused On: 

New Product Optimisation

  • Support with the enrichment of new products across our suite of brands
  • Write new product copy to bring to life the experience in the brand tone of voice
  • Prepare and upload all product images to showcase our experiences
  • Complete all relevant product detail information to ensure the product is complete
  • Ensure products are merchandised correctly in the right regions and categories
  • Work closely with the Performance Team to request new regions or categories as required
  • Own the queue of new products & prioritisation of go-live for these products
  • Ensure the product page meets our SEO standards
  • Support with Product Badge application across a suite of brands

Existing Product Optimisation 

  • Title change requests  
  • Image Optimisations  
  • Ensure copy change requests meet our SEO and Brand tone of voice requirements 
  • Prepare our products for trading in key campaign periods   

Projects 

  • Support with product optimisation projects including images and content projects  
  • Own the product optimisation process in partnership with Supply Teams  
  • Deliver any process improvements to help improve workflow efficiencies 

Onsite Merchandising 

  • Create SEO optimised content for landing pages
  • Create new region landing pages
  • Create new category landing pages 
  • Merchandise landing pages and ensure high quality images used 

Experience Required

  • 2 years experience in a similar role
  • Digital Merchandising experience is essential
  • Image editing experience is essential
  • Creative or SEO copywriting experience
  • Strong attention to detail and ability to thrive in a fast-paced environment
  • Strong organisation and time management skills
  • Ability to work autonomously as well as in a team

What's in it for you?

At Big Red Group, you'll find more than just a competitive salary and benefits package. You'll be part of a team, a dynamic, high-growth technology led business where innovation is encouraged, and change is embraced. We work in a hybrid, flexible environment, partnering with teams who are passionate about delivering exceptional experiences. We're proud to be recognised as an employer of choice, AFR Best Place to Work, Australian Employer of Choice, and ranking in the top 25% of the most engaged workplaces in Australia.

What you need to know;

  • A Real Community: Our main focus is our BRG community, expect team days, experiences, co-design, learning and innovation as part of your experience with us. We have a strong ESG focus and this exists from the merchandise we source to the energy our office uses. Our Sydney office is based in the iconic Circular Quay and overlooks the Opera House. Our teams work from our offices 50% of their working week.
  • True Connection: Enjoy experiences at work that go beyond the everyday, with quarterly roadshows, employee resource groups, book club, offsites, lunches and a variety of social and sports events to foster genuine connections.
  • We Invest in You: With 30 days to work from anywhere in the world, leadership development programs, Talent Academies, mentorship opportunities, paid parental leave, and wellness support, your growth and well-being are our priority.

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