Team Leader Service

2 weeks ago

North Lakes, Australia Auto & General Full time

About us

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

Purpose of the Role

As our new Team Leader Service, you will be responsible for leading, developing and motivating a team of Service Consultants to meet business targets, and working alongside the wider Service team to build strong engagement and a quality customer experience.

Position Accountabilities

  • Celebrate success whilst promoting a culture of high performance
  • Coach and mentor your team by building relationships with individual team members including setting clear goals, providing constructive feedback and fostering learning opportunities
  • Demonstrate your capacity to self-manage and positively influence those around you as well as acting as a role model by demonstrating our values
  • Lead the team to achieve the organisation's expectations for quality business results
  • Help team members connect their day-to-day work with the companies purpose
  • Be responsible for managing team members in accordance with company policies & employment laws

Knowledge and Experience:

  • Demonstrated ability to create winning cultures & develop high performing teams in a Service environment
  • Demonstrated experience in people leadership in the workplace
  • An ability to influence, develop and coach ensuring the delivery of a positive and engaged customer experience
  • Demonstrated ability to quickly and effectively identify trends and opportunities
  • Sound judgment skills with the ability to interpret evaluate and disseminate information

Our Perks

  • Location – Our North Lakes site has secure free parking and access to transport and local amenities.
  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Team Leader Service

    3 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **Purpose of the Role** As our new Team...

  • Team Leader Service

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About us At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. Our culture of 'high performance with high...

  • Team Leader Service

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time

    About usAt Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.Purpose of the RoleAs our new Team Leader Service, you...

  • Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia Foundation Recruitment Pty Ltd Full time

    Significant $ Opportunity - Base Salary $90-150K (STE) + Super + Bonus Ideal Opportunity for Experienced Consultants Long Term Established Markets Built Environment /Govt / Power Significant Earning Opportunity Base Salary $90150K (STE) + Super + Bonus (Team & Individual Incentives) Ideal Opportunity for Experienced Consultants Who Have the Runs on the Board...

  • Team Leader Customer Service

    1 week ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time

    The roleTo directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in c ustomer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state employee...

  • Team Leader Settlements

    1 week ago

    North Lakes, Queensland, Australia Auto & General Insurance Full time

    To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost....

  • Retail Team Leader

    4 weeks ago

    North Lakes, Australia WHSmith Full time

    **Work with a growing international brand**: - **Fast paced and dynamic environment**: - **Development opportunities** **About the Company**: WHSmith is an historic, much loved international retailer that operates stores in an array of fast paced, dynamic environments including airports, train stations, hospitals, universities, and shopping centres. We...

  • Retail Team Leader

    3 weeks ago

    North Lakes, Australia WHSmith Full time

    **Work with a growing international brand**: - **Fast paced and dynamic environment**: - **Development opportunities** **About the Company**: WHSmith is an historic, much loved international retailer that operates stores in an array of fast paced, dynamic environments including airports, train stations, hospitals, universities, and shopping centres. We...

  • Team Leader Settlements

    7 days ago

    North Lakes, Australia Auto & General Full time

    • Commercial Acumen – Our leaders create an operational setting that delivers high growth and wealth creation opportunities• Manage Complexity – Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience• Execution Excellence - Our leaders...

  • Team Leader Settlements

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Commercial Acumen – Our leaders create an operational setting that delivers high growth and wealth creation opportunities Manage Complexity – Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience Execution Excellence - Our leaders accelerate...

  • Team Leader Settlements

    3 weeks ago

    North Lakes, Australia Auto & General Insurance Full time

    To lead a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and...

  • Retail Team Leader

    1 week ago

    North Lakes, Queensland, Australia WHSmith Full time

    Work with a growing international brand:Fast paced and dynamic environment:- Development opportunitiesAbout the Company:WHSmith is an historic, much loved international retailer that operates stores in an array of fast paced, dynamic environments including airports, train stations, hospitals, universities, and shopping centres. We are a retailer focusing on...

  • Retail Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia WHSmith Full time

    Work with a growing international brand:Fast paced and dynamic environment:- Development opportunitiesAbout the Company:WHSmith is an historic, much loved international retailer that operates stores in an array of fast paced, dynamic environments including airports, train stations, hospitals, universities, and shopping centres. We are a retailer focusing on...

  • Team Leader Customer Service

    1 month ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** To directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in c ustomer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state...

  • Credit Hire Team Leader

    1 month ago

    North Lakes, Australia Auto & General Insurance Full time

    **QUALIFICATIONS AND EXPERIENCE** - Strong settlements or insurance claims experience, including an understanding of credit hire and credit repair claims. - Well developed negotiation, liability and conflict resolution skills - Demonstrated ability to lead, develop and coach staff - Well developed and demonstrated understanding of the legislative, regulatory...

  • Credit Hire Team Leader

    1 week ago

    North Lakes, Queensland, Australia Auto & General Full time

    PURPOSE OF THE ROLE To lead a dedicated and task focused team of Credit Hire Settlements Sspecialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas...

  • Credit Hire Team Leader

    1 month ago

    North Lakes, Australia Auto & General Full time

    PURPOSE OF THE ROLE To lead a dedicated and task focused team of Credit Hire Settlements Sspecialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas...

  • Team Leader

    4 weeks ago

    North Lakes, Australia Bricks 4 Kidz North Lakes Full time

    At BRICKS 4 KIDZ we provide an extraordinary atmosphere for students to build unique creations and have loads of fun using LEGO® Bricks! We are passionate about children's education and providing a consistently excellent experience for the kids and parents who enjoy our creative programs. We are currently recruiting for dynamic and motivated UNI or TAFE...

  • Team Leader

    4 weeks ago

    North Lakes, Australia Bricks 4 Kidz North Lakes Full time

    At BRICKS 4 KIDZ we provide an extraordinary atmosphere for students to build unique creations and have loads of fun using LEGO® Bricks! We are passionate about children's education and providing a consistently excellent experience for the kids and parents who enjoy our creative programs. We are currently recruiting for dynamic and motivated UNI or TAFE...

  • Team Leader Customer Service

    3 days ago

    North Lakes, Australia Auto & General Full time

    The role To directly lead the State-based Customer Service Officers to excellence in customer service delivery and how they effectively manage and influence all aspects of claim fulfillment. Drive excellence in customer centricity, timeliness, professionalism, accuracy, and embedding the required standards of service delivery throughout the state employee...