Online Orchestration Team Manager

2 weeks ago

Strathpine, Australia Super Retail Group Full time

ABOUT US 

Super Retail Group is one of Australasia’s largest leading retailers, with iconic brands including BCF, Macpac, rebel and Supercheap Auto. The talent of our teams and their passion for providing an experience which inspires and enhance our customers’ leisure time drives our culture of innovation and opportunity. 

ABOUT THE ROLE - 6 Month Contract Opportunity

As the Online Orchestration Team Manager at Super Retail Group (SRG), you will serve as the senior service provider and face of Omni Orchestration. This pivotal role requires a deep technical knowledge of SRG’s Order Management Platform, Manhattan Active Omni (“MAO”), and ancillary applications that interact with MAO.

Managing the Omni Support team, you will be responsible for the end-to-end technical systems required for order completion, including creating learning material and work instructions for technical support teams, and serving as the escalation point for technical support issues.

A key aspect of this role is using data and insights to partner with and influence brand teams. By doing so, you will maintain the integrity, quality, and reliability of systems, driving continuous improvements and lifecycle management in all aspects of order management. Your strategic input will be crucial in enhancing SRG’s customer service proposition, ensuring efficiency, safety, and cost-effectiveness.

Key Responsibilities:

  • Manage the Omni Support team, overseeing technical systems for order completion.
  • Develop learning material and work instructions for technical support teams.
  • Serve as the escalation point for technical support issues.
  • Partner with and influence brand teams using data and insights.
  • Drive continuous improvements and lifecycle management in order management.
  • Ensure the integrity, quality, and reliability of systems.
  • Enhance SRG’s customer service proposition efficiently, safely, and cost-effectively.

Key Requirements:

  • Deep technical knowledge of Manhattan Active Omni (MAO) and related applications.
  • Experience managing technical support teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Proven track record of driving continuous improvements.
  • Strategic thinking and ability to influence cross-functional teams.

Join Super Retail Group (SRG) and play a crucial role in shaping our omni-channel fulfilment capabilities. Apply now to drive innovation and customer satisfaction in a dynamic retail environment.

Interested candidates for this role should apply by following the links and sending your resume. Please note, that this is a six months fixed term contract and applications close Monday, 24th June 2024.

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