Hardware Technician

3 weeks ago

Sydney, Australia Fujitsu Full time

ADVANCED ON-SITE TECHNICIAN (FIELD TECHNICIAN)

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for an experienced  Hardware Technician to conduct technical hardware support and repair activities as part of service delivery provision and/or projects deployment, including hardware repair, installation, troubleshooting, problem resolution and maintenance to clients around the Sydney area.

A NSW Drivers license is essential as is the ability to work shift hours (either Tuesday Saturday 1-9pm or Sunday -Thursday 1-9pm). A company car will be provided.

About you

Responsibilities and Accountabilities:

  • Responds to customer questions regarding operation and malfunctions.
  • Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
  • Conduct hardware troubleshooting and diagnostics in order to provide hardware break-fix services.
  • Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
  • Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
  • Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
  • Ensure prompt escalation of any operational issues.
  • Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
  • Ensure all required training is completed on time.
  • Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
  • Carry out other work as assigned by TL or Fujitsu management.

Requirements:

  • Knowledge of IT Services and technologies (ITIL based Managed Services, Serverless architecture etc.).
  • Experience troubleshooting and maintaining ICT hardware equipment
  • Strong customer focused approach in dealing with clients.
  • Proven experience with desktop management tools.
  • Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
  • Proven experience in troubleshooting software conflicts and performance issues.
  • Proven experience in use desktop diagnostic tools.
  • Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (e.g. certification) Technology industry.

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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