Metro Patrols Operations Manager

3 weeks ago

Sydney, Australia The NRMA Full time
Job Description

This exciting role will see you accountable for ensuring continuity exists with our NRMA Patrol Roadside Assistance services delivered within the greater Sydney Metropolitan, Newcastle and Canberra area.

The key responsibilities of this role include leading strategic and continuous improvement initiatives, participating in forecasting and annual planning, as well as maintaining effective internal and external relationships, which extend to Union bodies, various internal working groups and senior leader engagement.

This position demands a high level of operational, strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to meet targets and drive continuous improvement - all whilst ensuring the ongoing sustainability of the Metro Patrol network. 

You will not have any direct reports in this position but will support the overall operational and strategic function of the team. You will be expected to come into the office at least 3 days a week.
 

What you’ll bring:

Exceptional Operational Leadership experience managing remote workforces- monitor and drive performance outcomes and achievement of operational targets Extensive experience managing teams governed by Enterprise Agreements (experience working within a unionised environment and/or contractor management is not essential but will be highly regarded) A hands-on leader who thrives in multi-tasking and is process focused Pragmatic approach to activity and delivery of real world solutions within a dynamic, often ambiguous environment Resilient by nature and ability to be an effective change agent to lead through a transformational landscape Business/commercial acumen combined with a developed financial and business skills Excellent interpersonal, conflict management and negotiation skills to work with stakeholders, resolve differences and facilitate decision making Exceptional and accurate data analytical skills combined with the ability to think strategically Strong time management skills and thrives when multitasking competing priorities Experience with Workers Compensation, LTI’s, performance management processes and cases will be highly beneficial

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

Progressive flexibility, leave and well-being benefits to balance all of life's priorities  Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.  Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more  Discounts on all NRMA insurance products including car, home & travel 


Know you belong:

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our First Nations peoples,to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve. 

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

We made the 2022 AFR Boss Best Places to Work List  Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan  Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025  Certified as a Family Inclusive Workplace  Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you Apply today


We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

  • Metro Patrols Operations Manager

    4 weeks ago

    Sydney, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Metro Patrols Operations Manager

    51 minutes ago

    Sydney, Australia My NRMA Full time

    **Company Description** At NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with...

  • Metro Patrols Operations Manager

    1 week ago

    Sydney, New South Wales, Australia The NRMA Full time

    Job Description This exciting role will see you accountable for ensuring continuity exists with our NRMA Patrol Roadside Assistance services delivered within the greater Sydney Metropolitan, Newcastle and Canberra area. The key responsibilities of this role include leading strategic and continuous improvement initiatives, participating in forecasting and...

  • Metro Patrols Operations Manager

    1 week ago

    Sydney, New South Wales, Australia My NRMA Full time

    Company DescriptionAt NRMA Roadside we are proudly member-owned and one of Australia's most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with us,...

  • Assistant Night Fill Manager

    4 weeks ago

    Sydney, Australia Metro Full time

    **Team Leader | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? This 25hr part-time role, supporting the Night Fill Manager in working stock and running the team may be for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern,...

  • Assistant Night Fill Manager

    3 weeks ago

    Sydney, Australia Metro Full time

    **Team Leader | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? This 25hr part-time role, supporting the Night Fill Manager in working stock and running the team may be for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern,...

  • Fruit & Veg Manager - Woolworths Metro Sydney Cbd

    4 weeks ago

    Sydney, Australia Metro Full time

    **Fruit & Vege Manager | Metro Are you passionate about fresh food, retail and leading a team that brings the ultimate convenience to customers on the go? **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well all the time, that the options...

  • Security Officer Mobile Patrols

    2 weeks ago

    Sydney, Australia Certis Security Full time

    **About Certis Security Australia** **About the Opportunity** Be part of a leading global security company and realize your potential with Certis as we journey with you through our diverse range of career opportunities - from security operations to technology roles and professional functions. An exciting new opportunity has become available within a team...

  • Mobile Patrol Officer

    2 months ago

    Sydney, Australia WSFM Group Full time

    **About the Job**: Due to the ongoing demand for mobile patrol services and alarm responses, WSFM Group currently has the need for a competent mobile patrol officer to join our dynamic Team. The successful applicant will need to be available to work 12 hr shifts ranging from day shifts, night shifts and weekends. **Please ensure that you meet these...

  • Mobile Patrol Officer

    2 weeks ago

    Sydney, Australia WSFM Group Full time

    **About the Job**: Due to the ongoing demand for mobile patrol services and alarm responses, WSFM Group currently has the need for a competent mobile patrol officer to join our dynamic Team. The successful applicant will need to be available to work 12 hr shifts ranging from day shifts, night shifts and weekends. **Please ensure that you meet these...

  • Parking Patrol Officers

    2 weeks ago

    Sydney, Australia HOBAN Recruitment Full time

    Parking Patrol Officers are responsible for providing a safe and healthy Council area by ensuring effective and efficient patrols of areas with parking restrictions and the issuing of Penalty Notices or warnings for breaches of parking and associated offences. **What's in it for you** - 35 hours per week, between the hours of 7:30am-7:30pm - Based in...

  • Security Officer Mobile Patrols

    1 week ago

    Sydney, New South Wales, Australia Certis Security Full time

    About Certis Security AustraliaAbout the OpportunityBe part of a leading global security company and realize your potential with Certis as we journey with you through our diverse range of career opportunities - from security operations to technology roles and professional functions.An exciting new opportunity has become available within a team at WaterNSW -...

  • Mobile Patrol Officer

    3 weeks ago

    Sydney, Australia WSFM Group Full time

    **About the Job**: Due to the ongoing demand for mobile patrol services and alarm responses, WSFM Group currently has the need for a competent mobile patrol officer to join our dynamic Team. The successful applicant will need to be available to work 12 hr shifts ranging from day shifts, night shifts and weekends. **Please ensure that you meet these...

  • Mobile Patrol Officer

    2 months ago

    Sydney, Australia WSFM Group Full time

    **About the Job**: Due to the ongoing demand for mobile patrol services and alarm responses, WSFM Group currently has the need for a competent mobile patrol officer to join our dynamic Team. The successful applicant will need to be available to work 12 hr shifts ranging from day shifts, night shifts and weekends. **Please ensure that you meet these...

  • Pipeline Patrol Officer

    1 week ago

    Sydney, Australia Downer Group Full time

    Due to increased projects, Downer Group's Gas business have permanent opportunities for **Pipeline** **Patrolmen/ Inspector’s** to join our **Eastern Creek **team. Our contract is responsible for delivering network operations and maintenance, and construction for 3 leading distributors who are the providers to customers located across the metropolitan and...

  • Pipeline Patrol Officer

    1 week ago

    Sydney, New South Wales, Australia Downer Group Full time

    Due to increased projects, Downer Group's Gas business have permanent opportunities for Pipeline Patrolmen/ Inspector's to join our Eastern Creek team. Our contract is responsible for delivering network operations and maintenance, and construction for 3 leading distributors who are the providers to customers located across the metropolitan and Regional...

  • Warehouse Operations Lead

    21 hours ago

    Sydney, Australia Parklife Metro Full time

    Be a part of a landmark, city shaping project Defined career progression and development opportunities Competitive remuneration package The Parklife Metro Consortium is working on an exciting new metro rail infrastructure project in Greater Western Sydney.This city shaping project, which will be delivered under a Public Private Partnership, will provide a...

  • Survey Data Manager

    1 week ago

    Sydney, New South Wales, Australia Parklife Metro Full time

    The Parklife Metro Consortium is involved in an exciting new metro rail infrastructure project in Greater Western Sydney.This project, under a Public Private Partnership, will have a significant economic impact on Western Sydney.WeBuild as a D&C Contractor member, is in charge of the design and construction aspects of the project and is seeking a Survey Data...

  • Operations Liaison Officer

    4 weeks ago

    Sydney, Australia NSW Government -Engineering & Maintenance Full time

    **Temporary Full Time Opportunity till December 2024 with Sydney Trains**: - **Interesting, rewarding and challenging safety focused role**: - **Located primarily in the new agile workspace in Burwood with some travel and working within Sydney metro areas**: - **RC Grade 5 ($106,653 - $123,022) + Super and annual leave loading** **About Us** At Sydney...

  • Survey Data Manager

    4 weeks ago

    Sydney, Australia Parklife Metro Full time

    Be a part of a landmark, city shaping project Defined career progression and development opportunities Competitive remuneration package The Parklife Metro Consortium is working on an exciting new metro rail infrastructure project in Greater Western Sydney.This city shaping project, which will be delivered under a Public Private Partnership, will provide a...