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Front Office Manager

2 months ago

Adelaide, Australia Stamford Hotels and Resorts Full time

Front Office Manager

Location: Adelaide, South Australia

Join the Front Office Team at Stamford Plaza Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the Role

Reporting to the Hotel Manager, we seek a friendly professional with a warm and engaging attitude to welcome our guests into the iconic Stamford Plaza Hotel, as our first impression maker we seek a mature leader with a service driven passion for hospitality. Whether its coaching the front office team to upsell one of our 335 luxury rooms, or introducing our bustling Cascades Lounge, or our delightful TGs Restaurant, our venues offer a diverse eat, sleep and relax atmosphere of sophistication, to honour our guest experience.

Core Functions of your role

The ideal candidate will possess strong hotel management experience within a premium environment and have demonstrated ability to drive successful operations by partnering with various departments, in a fast-paced and dynamic environment, maximising profitability of venue areas.

  • Manage Front Office operations to deliver seamless guest interactions in line with standard procedures and service excellence
  • Implement and drive successful service strategies that align with the department KPI’s & goals
  • Manage effective rostering that aligns with wage budgets and staff competencies to uphold daily operations
  • Embed and improve a guest-first culture and support and coach to constantly uplift team capability and accountabilities
  • Schedule team training, track performance management, onboarding and recruitment activities in conjunction with Human Resource
  • Control and manage daily hotel inventory, as well as monitoring room availability and upselling initiatives
  • Ensure operational data, guest stays and entitlements are accurate and correctly actioned in systems
  • Administration and reporting, including delivering key information to relevant departments regarding special events and group movements
  • Managing escalations and complaints effectively, ensuring customer experience is not jeopardised
  • Manage concierge duties
  • Manage emergency situations and give first response to medical situations
  • Undertake regular security inspections of the hotel premises
  • Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve
  • Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance

About you

  • A qualification in Hospitality Management (desirable)
  • Current RSA, First Aid Certification and a current driver’s license
  • Experience as a Fire Warden and First Aid Officer (desirable)
  • Experience with hotel booking systems – preferably Opera (desirable)
  • Excellent communication skills (both written & verbal)
  • Excellent problem-solving skills
  • Strong leadership skills with the ability to motivate employees to deliver a high standard of service
  • Commitment with flexibility to work mornings, evenings, weekends and public holidays
  • Have legal requirements to live and work unrestricted in Australia

Benefits & Perks

  • Discounted meals and non-alcoholic beverages
  • Supplied meals during allocated rostered shifts
  • Employee Assistance Program
  • Complementary dry-cleaning allowance
  • Career growth opportunities
  • Complementary onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Applications close: 30 October 2024

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. #spa

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