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Junior Functional Consultant
4 months ago
The Junior / Assistant Functional Consultant works alongside the Customer Care Team and is required to help ensure the client's Help Desk Tickets are answered speedily and efficiently, maintaining a log of the flow of tickets. They are to utilise industry best practices and workflow, understand the client's requirements clearly, and work with the team to implement this in a timely and high-quality manner. Should be a good communicator and team player. Review/Audit current customer solutions to ensure the system is working according to the client's expectations.
Repair and review customer data files, clearly communicate to the customer what needs to be fixed and create a training path to do so.
