Group Reservations Executive

7 days ago

Wentworth, Australia Accor Full time

Company Description

Join us at Accor, where life pulses with passion​

Embark on a journey of Luxury and excellence with Sydney's iconic first International 5-star hotel. Sofitel Sydney Wenworth offers an unforgettable luxury escape, where guests discovers the perfect blend of the French Zest and Sofitel Luxury.

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests. Scheduled to complete the changes in Spring 2024, the hotel will provide an all-encompassing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassador to help craft a unique experience where luxury reaches new heights. Apply now and be part of the "Rebirth of a Sydney Icon" with us

Job Description

  • This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
  • Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
  • Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
  • Handle any other department issues related to groups (including but not limited to follow up on prepayment, routing and vouchers).
  • Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group.
  • Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
  • Produce reports and statistics as requested by the Reservations Manager. This will include but not limited to, Group Wash and Business Turndown reports and 3-month Group Forecasts, and attending weekly pipeline meeting.
  • Manage Group payments, cancellations, rooming lists and terms and conditions.
  • Maintains a precise filing system for all Group reservations and correspondence.
  • Performs all reservations duties including making and entering reservations.
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Reservations Manager is informed of any guest feedback.
  • Maintains control of guest history and report to the Reservations Manager.
  • Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
  • Ensure VIP and complimentary room night procedures are adhered to.
  • Ensure Accor brand and company standards are implemented and updated.
  • Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the Hotel.
  • Any other duties assigned from time to time by the Reservations Manager

Qualifications

Attention to details and the ability to work in a fast pace environment

Proven experience in a similar role within the hospitality industry.

Knowledge of Opera Cloud PMS is desirable

Additional Information

In addition to join a fun, collaborative and fast-paced environment, we offer industry-leading rewards such as; 

  • Collaborative and supportive environment. 
  • Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
  • Progressive leave policies including 10 weeks parental leave.
  • Complimentary dry cleaning & discounted city parking.
  • We are an inclusive company, and our ambition is to attract, recruit and promote dicerese talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during recruitment proccess, you are welcome to let us know.
  • Most importantly - learn from industry experts with opportunities for develpment. We genuinely care about your success and want to help you grow

If this sounds like right opportunity for you, we invite you to apply and we will be in touch to explore where a career with Sofitel Sydney Wentworth could take you.

Please note, The requirement is that you have a full working right in Australia

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