Night Guest Service Agent

1 month ago

Melbourne, Australia Oaks Hotels Full time

Job Description

We currently have an exciting opportunity for an experienced professional to join Oaks Melbourne on Collins Hotel as Night Guest Service Agent on a full time basis. 

Key Responsibilities include:

Conduct guest arrivals and departures Confidently provide personalised, proactive guest service Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards Maintain professional, open and honest communication to assist guests and make accurate bookings Ensure that all daily tasks are completed accurately and in a timely manner Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures Ensure guest queries and complaints are handled efficiently and effectively

Qualifications

Previous hotel front office/reception experience A commitment and passion for delivering exceptional, pro-active customer service; Strong computer skills/knowledge, training will be provided for reservations system; Professional interpersonal and communication skills; A high standard of personal presentation Ability to lead and motivate a high preforming team Availability to work 10pm - 6am on a rotating roster

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits: 

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand Additional paid leave including Birthday and Study leave. Educational Financial support may be available to those who undertake development relevant to the company’s business requirements. NIB Insurance discounts Discount savings and cash back from over 400 popular retailers in Australia and New Zealand Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon) Discount on Furniture 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe Wellbeing programs with Uprise (EAP) Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. 

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