Customer Care Consultant

4 weeks ago


Newcastle, Australia Blackwoods Full time

The Opportunity

As a Customer Care Consultant, you will be part of a customer centric team supporting our customers and Account Managers. While this isn’t a customer facing role, you will assist with customer queries while being proactive to problem solve to ensure overall satisfaction.

This role will be based onsite at Blackwoods Newcastle and is a permanent, full-time opportunity.

Some of the tasks in the role:

-         Assist with general customer queries (via phone and email) and ensure overall satisfaction

-         Support the branch Account Managers with any customer queries

-         Action any administrative tasks related to the Customer Care role

-         Conduct product recommendations to customers based on previous buying history

-         Striving for first contact resolution and deliver on relevant service level objectives

Some of the skills required:

-         Experience in a customer focused environment

-         Strong written and verbal communication skills

-         Ability to work autonomously in a small team

-         Exposure to Microsoft Office suite

-         A proactive mindset to anticipate and problem solve

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.



  • Newcastle, Australia Verve Partners Full time

    Full-time, stable permanent role - Conveniently located in Beresfield - Focus on customer service Verve Partners has partnered with a top-tier provider of pest control and hygiene solutions that upholds a core mission of safeguarding individuals, assets, and the environment. They are currently on the lookout for several skilled Customer Service Consultants...


  • Newcastle, Australia nib NZ Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Cancer Care Co

    4 weeks ago


    Newcastle, Australia Calvary Full time

    #522016 Cancer Care Co-ordinator (Lung Cancer) Cancer Services Calvary Mater Newcastle Fixed-Term Part-Time Fixed-Term (12 months) Part-Time (32 hours per week). **Salary Classification**: Clinical Nurse Consultant Grade 2 Year 1-2. **Remuneration**: $64.57-$65.85 per hour + superannuation + leave loading. About you The Clinical Nurse Consultant...

  • Rostering Consultant

    4 weeks ago


    Newcastle, Australia Healthcare Australia Full time

    Competitive commission structure - Ongoing development & exceptional career opportunities - Supportive and energetic team culture Rostering Consultant **What’s in it for you?** - Office is in the heart of Waratah - Flexible working arrangements and option to work from home 2 days/week - 5 weeks annual leave (condition apply) - Competitive commission...


  • Newcastle, Australia Northcott Full time

    Full time hybrid role based out of our Mayfield or Maitland office - Join our vibrant & inclusive EC Team in the Hunter Region - $70,230.21 pa + Super + Salary Packaging - ** Full time hybrid role based out of our Mayfield or Maitland office**: - ** Join our vibrant & inclusive EC Team in the Hunter Region**: - ** $70,230.21 pa + Super + Salary...


  • Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: **About the role**: Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field technicians for optimisation and best practices. The successful applicant will provide excellent customer service through written and verbal communication channels keeping stakeholders...


  • Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: Exciting opportunity to work with a leading technology provider, always in the heart of the new and innovative you will contribute to their mission of connecting everything to everyone! **About the role**: Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field...


  • Newcastle, Australia Calvary Care Full time

    #523822 Clinical Nurse Educator - Perioperative Services Perioperative Services Calvary Mater Newcastle Permanent Part-Time Permanent Part-Time (32 hours per week). Classification: Clinical Nurse Educator Year 1. Remuneration: $53.70 per hour, excluding superannuation. About the role The Clinical Nurse Educator delivers and evaluates clinical...


  • Newcastle, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Government client is seeking to...


  • Newcastle, Australia Karlka Recruiting Group Full time

    Contract until the 12/02/2025 - State Government Agency - Newcastle NSW Location **About the company** Karlka Recruiting Group has partnered with a **State Government Agency** to engage an Customer Concierge Operator. ***This position is located in their busy Newcastle NSW office for an initial **contract until the 12/02/2025.** **Duties** - 2 - 3 years...


  • Newcastle, Australia Gorilla Jobs Full time

    Competitive salary range from $70k - $110k - Balanced work-life, with hybrid working - Bonus incentive scheme Our client, a leading NSW-based allied health provider, is seeking a Rehabilitation Consultant in Newcastle. **About The Company**: For over ten years, our client has established itself as a leading force in the field of Rehabilitation within New...

  • Sales Consultant

    7 days ago


    Newcastle, Australia National Workforce Full time

    **Newcastle Area NSW** **Full time** **$60 - $100 Annually** **+ Uncapped Commission - First year $90k OTE** - Work for a locally owned and operated business - Base salary and uncapped commission - High functioning and supportive team Looking for a new challenge? Are you a self-motivated and driven salesperson with a passion for caravans? If so, we are...


  • Newcastle, Australia Gorilla Jobs Full time

    $75,000 - $110,000 + Super - Annual reviews and achievable bonuses - Flexible working arrangements - work from home options For over two decades, this organization has built a reputation for cultivating a positive team culture and advocating for inclusivity in all its undertakings. The company prioritizes the well-being and professional progress of its...

  • Work Health

    4 weeks ago


    Newcastle, Australia Calvary Full time

    #517381 Work Health & Safety Consultant Human Resources Department Calvary Mater Newcastle Excellent opportunity for an experienced WHS Consultant with strong communication, problem solving and analytical skills to join a leading health care provider in Newcastle, NSW. Monthly Rostered Days Off, Flexible Working Hours & Paid Parental Leave. Permanent...


  • Newcastle, Australia Cater Care Full time

    **Introduction**: 2 Casual position available - 5 days including 1 weekend shift - Upto 30-38 hours Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Cater Care Retail seeks to appoint an enthusiastic Food & Beverage Attendant to join our...

  • Geospatial Consultant

    4 weeks ago


    Newcastle, Australia Jacobs Full time

    Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people...


  • Newcastle, Australia Cater Care Australia Cater Care Services Full time

    **Introduction**: Full Time or Casual position available Work for a market leader with a work/life balance, talented & friendly team Opportunities for training to progress your career **Description**: **The Role**: Creating delicious meals, you'll be crucial in delivering wonderful service to our customers and making sure they have a satisfying dining...


  • Newcastle, Australia Frontline Recruitment Full time

    Do you work in retail and love to achieve targets? Are you currently working in Hospitality and like to be recognised for your efforts? Do you get a buzz from being challenged in a role and always learning new things? Some of our most successful recruiters have previously been travel consultants, retail store managers, mortgage advisers, wait staff and...

  • Customer Advisor

    4 weeks ago


    Newcastle, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- Newcastle & mid coast region - **Tuggerah Location**: - **3 days per week**: - **Monday to Wednesday 9am to 4.30pm**: - **Make a real difference for our customers and communities**: - **Be rewarded and recognised for the value you bring** **It’s more than a career at NAB. It’s about more...


  • Newcastle, Australia Australian Unity Full time

    **What’s on Offer**: We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following: - Competitive hourly rates of **$24.36 to $29.23 + super**: - **Travel Allowance **of $0.92 per KM PLUS **paid travel time**: - **Become **Cert III qualified **in Individual Support (Aged Care) through...