Current jobs related to Desktop Support Analyst - North Sydney - Gallagher

  • Desktop Support Analyst

    3 months ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...

  • Desktop Support Analyst

    3 months ago

    Sydney, Australia Profusion Group Full time

    Level 1 and 2 Support - 5 Days Per Week In Beautiful CBD Offices - $100 - $110k + Excellent Bonus **Company Overview** This company is a fast growing ASX Listed financial services business that is investing heavily in their technology department. **Role Overview** Working in a fast paced environment, this well known Australian company has a fantastic...

  • Desktop Analyst

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **About us** At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance. **The Role** The Desktop Support Analyst is...

  • Desktop Support Analyst

    4 months ago

    Sydney Central Business District, Australia Robert Half Full time

    Provide Level 1 & 2 IT Helpdesk + Desktop Support for 400 users in this corporate Professional Services firm with a social environment. Mix of IT Helpdesk & Desktop Support $70,000 - 80,000 (plus super) Full time permanent role in the Sydney CBD **THE COMPANY** This company is an ASX-listed Financial Services firm who employs 400+ staff in multiple...

  • Desktop Support Analyst

    4 months ago

    Sydney, Australia MinterEllison Full time

    **Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...

  • Desktop Support

    3 months ago

    Sydney, Australia Fuse Recruitment Full time

    Desktop Support - **Location**: - Sydney - New South Wales - **Work Type**: - Permanent - **Salary**: **Reference**: - 25540 - We are working with a National Insurance Broker that is looking for a Senior Desktop Support Officer to join their growing team. They have approx. 1000 employees across Australia which will ensure diversity in your role with...

  • Desktop Support Analyst

    3 months ago

    Sydney, Australia Georgiou Full time

    As a result of our continued growth, Georgiou is offering an exciting new opportunity for a talented, motivated and customer-focused Desktop Support Analyst to join our team in our NSW Business Unit. Based in North Sydney, this role will. You will have the opportunity to build a strong relationship with stakeholders at all levels within the company and...

  • Desktop Analyst

    3 months ago

    Sydney Central Business District, Australia HAYS Full time

    Great Opportunity for an experienced IT Support Analyst **Your new company** A Fantastic contract opportunity awaits an experienced Service Desk Technician to join a highly reputable and well-established Organisation located in the vibrant Western Sydney region. As a Service Desk Technician, you will have the chance to contribute your expertise to a...

  • Desktop Support Analyst

    3 months ago

    Sydney, Australia Tes Global Full time

    Custom TES Australia Header here We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Being a Desktop Support Analyst, you will provide the first line solution to our internal users by managing service requests and incidents and collaborate with third line...

  • IT & Desktop Operations Support Analyst - Level 2

    4 months ago

    Sydney, Australia Latitude IT Full time

    IT & Technical Support focused on Microsoft EUC technologies - Join a leading ASX200 listed organisation in the heart of Sydney, CBD - Level 2 escalations and support focused We currently have a new opportunity available for an experienced **IT & Desktop Operations Support Analyst** based here in Sydney, to join a highly regarded ASX200 listed...

  • Desktop Support Analyst

    4 months ago

    Sydney, Australia AC3 Full time

    Highly paid - Immediate Start - 2 month contract with government finance agency - Highly paid - Immediate Start - 2 month contract with government finance agency Seeking an experienced End User/Desktop Support Engineer to join a government department that operates within the banking and finance space, on an initial 2 month contract to provide face to face...

  • Desktop Support Specialist

    5 days ago

    Sydney, New South Wales, Australia Steadfast Group Ltd. Full time

    About the RoleWe are seeking a skilled Desktop Support Analyst to provide technical assistance to our internal staff for hardware and software issues. As a key member of our IT team, you will be responsible for responding to queries, resolving incidents, and performing root cause analysis on IT and business functional issues.Key ResponsibilitiesProvide...

  • Desktop Support

    4 months ago

    Sydney, Australia HAYS Full time

    Desktop Support level 2 - Macquarie Park - $45 + super per hour **Your new company** This private organisation is based in Macquarie Park and is currently seeking a Level 2 Desktop Support Officer. You will be one of the key support points providing on-call and face-to-face support. This will initially be a 3-6-month contract which will most likely be...

  • Desktop Support

    3 months ago

    Sydney, Australia Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...

  • Desktop Support

    4 weeks ago

    Sydney, Australia HAYS Full time

    9 Month Desktop Support contract position with potential for extension A government organisation in South Sydney is looking for a Desktop Support Engineer on an initial 9-month contract position with the potential for extension. This is 5 days on-site, paying a competitive daily rate. **What you'll need to succeed** - Extensive experience on Desktop and...

  • Desktop Support

    3 months ago

    Sydney, Australia Total IT Global Full time

    Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate...

  • IT Desktop Support Analyst

    4 months ago

    Sydney, Australia Class Super Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...

  • EUC Desktop Support Specialist

    1 day ago

    North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time

    About the RoleWe are seeking an experienced EUC Desktop Support Specialist to join our team at NEC IT Solutions Australia Pty Ltd. As an EUC Desktop Support Specialist, you will be responsible for providing high-level technical desktop support to our customers in Sydney.Key ResponsibilitiesPerform requests for installation and relocation of End User...

  • IT Client Support Analyst

    4 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...

  • EUC Desktop Support Specialist

    7 days ago

    North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time

    About the RoleWe are seeking an experienced EUC Desktop Support Specialist to join our team at NEC IT Solutions Australia Pty Ltd. As a key member of our EUC team, you will provide high-level technical desktop support to our customers in Sydney.Key ResponsibilitiesPerform requests for installation and relocation of End User Computing hardware, including...

Desktop Support Analyst

4 months ago

North Sydney, Australia Gallagher Full time

Overview

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible organisation expressed through our Shared Values, The Gallagher Way. We are proud to be one of Australia’s Top Insurance Employers and Forbes Best Employer for Women. The purpose of this role is to provide coordination and technical IT support (Level 2) to the businesses in relation to IT related incidents and service requests escalated from the Service Desk (Level 1). These services are provided to all locations in Australia and will extend from time to time into other countries as determined by the business. Delivery of Customer Support Services Provide L2 Customer Support as escalated from the L1 Service Desk Scope of services (but not limited to) End user device support Peripheral support Desktop operating system support Network access support Desktop productivity software office, exchange etc. Device deployment End user software installation General end user service trouble shooting. Ensures all cases (incidents and work requests) are escalated, prioritised and assigned appropriately across the Customer Support team. Responds and resolves cases within agreed targets and SLAs as detailed within the Customer Services Catalogue Utilises the Service Management system and process to record all cases (incidents and work requests) Maintains accurate details and currency of information related to all cases Actively communicates and updates customers the status of their case Escalates cases to L3/4 Technical Analysts when complexity of the problem exceeds their skill set and authority Undertake and assist with the completion of post-incident reviews for all priority incidents Provides regular reporting of activity to Manager Provides technical support to Technical Analysts to assist in call resolution Performs or assists with Change Management activities as required May assist in larger project activities as directed by the Manager. Customer All interactions with Customers are undertaken with the high standards of service and conduct Every contact with a customer should be regarded as an opportunity to provided additional support and help if required. Security Good understanding of security in the context of IT services and systems Maintains an awareness of security and possible risks across all customer service activity. Legal and Compliance Ensure Arthur J Gallagher Information Technology activities comply with regulatory and ethical standards and proactively take action to minimise and address the risk of breaches Adheres to all ITS processes and policies and will seek guidance where necessary undertaking activity. Other Observe the professional standards and values of the respective businesses Other duties as required. This is a superb opportunity and to be considered, you will demonstrate: Ability to work as a member of a team as well as to work with autonomously Ability to provide guidance and direction to technical analysts Ability to prioritise and allocate work across distributed geographic teams Strong customer service focus and empathy Excellent oral and written communication skills Ability to work within targets and deadlines Adherence to implemented guidelines and processes Ability to analyse and solve problems to resolution A good knowledge of the organisations technical environment and operating platforms Ability to work in a complex technical environment with multiple stakeholders At least 5 years of experience in delivery of technical support services Relevant tertiary qualification in Information Technology or Business Relevant industry technical qualifications MCSA, MCSE Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance and learning and development opportunities to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options. Apply now via our careers website, or for further information, please contact our Talent Acquisition team at . Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion/ Compensation and benefits