Banquets Supervisor

At Crowne Plaza Hobart, we are on a mission to be the number one mid-size Conference and Events Venue in Southern Tasmania. To achieve this, we need a team of professionals with the skills and capabilities to be a game changer in the industry. We look out for the little things, we care about every thing and we dare to connect on the important things… even when they are challenging things. 

We are looking for a career-oriented Banquets Supervisor with a passion for bringing events to life. We say career, because at Crowne Plaza we put an emphasis our colleagues having Room to Grow. We also promote Room to Belong, so come and be part of a team that leads the execution and service for on-site and off-site functions and events. 

Your day to day

• Lead a cohesive, productive team; providing coaching, training and counselling as required
• In combination with the F&B Manager, organise and deliver daily briefings, meetings and training sessions as required
• Support and drive any incremental revenue initiatives as required
• Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required
• Identify and adjust staffing levels, filling roster gaps for upcoming shifts
• Ensure event spaces are maintained and presented in such as way that they are ’always on show’
• Deliver customer satisfaction surveys to clients at the end of functions and events

What we need from you

• Minimum 2 years’ experience in a Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment. This position would ideally suit an experienced Banquets Supervisor ready to take on their next career challenge. 
• Excellent time management, delegation and organisational skills with great attention to detail
• The ability to collect and analyse information
• A friendly and professional manner with great conflict resolution and negotiation skills
• Flexibility – night, weekend and holiday shifts are all part of the job
• Our guests and colleagues are diverse, so excellent verbal and written communication skills; bilingual or multilingual language skills are advantageous

Bottom line is… You show you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

 What you can expect from us 

You can expect an industry relative salary that rewards all your hard work and a wide range of benefits including:

• Staff meals provided
• Uniform: You provide the bottom half and we’ll provided tops and have them laundered 
• A day off for your birthday, that is in addition to your leave
• Generous food and room discounts and benefits at IHG hotels worldwide, plus a wide range of retail discounts and deals.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants, and we promote a culture of trust, support, and acceptance. 

We know that talented people are in hot demand, so we run a rolling recruitment process with applications assessed as they are received.