Sr. Program Manager, Contracts

2 weeks ago

Sydney, Australia Amazon Full time

BASIC QUALIFICATIONS

- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with non-tech teams

DESCRIPTION

We are looking for a dynamic, organized self-starter to join our AU last mile channel team supporting our AU Delivery Stations for compliance and contract relations. The central objective of the Compliance and Contract Relations role is to ensure fair and respectful treatment of our last mile channel owners and their employees, consistent with our core business values and objectives.

You will partner with audit and analyst functions within the AU and worldwide teams, to develop compelling narratives that propose innovative solutions and new business concepts. The Sr. PM will partner closely with DSP team leaders to design and implement programs, projects and processes across the org.

A successful candidate will have the skills to:
You must be an excellent writer who can succinctly communicate complicated issues in business terms. You must be skilled at resolving escalations and responding timely to internal stakeholder requests. You must be a strong project manager who can manage multiple projects / controls and customers at once, constantly thinking big about innovation and the overall experience for third-party partners and operational risk improvements.

• Build trust, influence and credibility with a matrixed set of stakeholders across the supported business lines, as well as within the Risk organization.
• Use a wide-ranging toolbox of engagement strategies and tactics to diplomatically navigate complex situations, challenging interactions, and conflicting priorities to maintain alignment and progress.
• Exhibit exceptional communication skills and instincts with stakeholders at all levels. Deliver concise and effective messages to a variety of audiences with the right detail and timing.
• Push back against external and internal pressures to ensure that decisions are made that balance the best interests of employees and the best interests of the company, ensuring that commitments are maintained.
• Apply strong judgment and contextual awareness to be able to act with a high degree of autonomy.
• Examine costs, benefits, and trade-offs across multiple customer groups to assess impacts and benefits of proposed projects.

Key job responsibilities
• Makes recommendations to leadership on opportunities for risk mitigation based on established risk tolerances
• Develop a working knowledge of the operational processes and controls in place that support all compliance programs
• Assist with linking policies, standard operating procedures, internal controls, monitoring, and reporting with the goal of improving operations, compliance policies, and risk management
• Influence leaders and teams across Amazon, sometimes challenging proposed solutions while fiercely advocating for the customer
• Challenge assumptions of why a process or service failed; ask the tough questions to get to the root cause of the problem
• Identify trends and themes in the data to see where we have larger issues that need to be addressed; meet with team leaders to discuss the data and determine how to move forward with next steps
• Comprehensive reporting of root causes and process gaps to different stakeholders
• Establish and cultivate a strong working relationship with multiple teams across Amazon to drive resolution activities
• Establish a deep functional knowledge of supported business lines and collaborate with internal teams and external stakeholders to develop solutions that meet the unique needs of the business while generating a net benefit to the company

About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we work with a network of partners to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS | Sydney, NSW, AUS

PREFERRED QUALIFICATIONS

- MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of delivering cross functional projects experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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