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Secure Tech Engineer

3 months ago

Brisbane, Australia Secure Parking Full time

Before you apply, are you:?

Energetic: You can tackle any situation with enthusiasm and determination.? 

Enthusiastic: You're highly motivated and naturally enthusiastic about what you do and that's reflected in the way you behave and talk.? 

Empathetic:?You are friendly, personable and a team player. You genuinely care about providing exceptional service to our customers, clients, and staff members. 

Secure Parking is one of the largest commercial car park operators in Australia, with over 550 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and is now owned by Park24 Co. Ltd., which is Japan's largest commercial car park operator.

Our vision is to be the leader in the markets we operate - as judged by the customers we serve, and this is grounded in our commitment to provide a seamless experience across every step of the customer journey.

Secure Parking's core values are People First, Resilience, Integrity, Daring and Passionate

We are looking for a Secure Tech Engineer who will support access controls and parking systems installed in our car parks and ensure that they are at their optimum capacity and capability.

They must have experience in IT infrastructure systems, commercial electrical trades, and troubleshooting and fault diagnostics.

Primary Duties and Responsibilities

  • Provide excellent pro-active service to customers by anticipating customer needs and/or complaints & responding quickly to resolve any problems
  • Ensure all equipment faults are handled within agreed service levels, recorded & promptly followed up.
  • Ensure a timely response to scheduled maintenance activities as per agreed service levels;
  • Successfully install and maintain Car Park systems under direction from Senior SecureTech Engineer and/or Project manager.
  • Ensure accurate and reliable maintenance of spare parts inventory records.
  • Carry out projects in accordance with the annual project plan.
  • Carry out projects in accordance with Secure Parking project management framework.
  • Ensure that all system documentation, including drawings and procedures, are relevant and up to date.
  • Attend the recurring SecureTech Team meetings and other meetings as required and contribute to project and operational review and planning.
  • Share rotational 24/7 on call duties with local state SecureTech Team members and other out of hour's support that may arise.
  • Establish and maintain effective and harmonious work relationships with colleagues and supervisors for the smooth operation of the car park.
  • Participate in staff training and development activities to assist in the achievement of individual and work objectives.  This includes an expectation that all employees will learn and utilise new technology.
  • Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace.
  • Comply with S&K's workplace health and safety policies, procedures and instructions to ensure a safe workplace.
  • Undertake other reasonable duties as assigned and appropriate, i.e.: loading dock duties, including the expectation of a change in job function associated with any technological advancement.