Customer Care Consultant

3 weeks ago

Wyong, Australia nib Full time

Let’s talk about this role

Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons

  • You will be the voice of nib, representing our brand by providing excellence in customer service

  • It is a fast-paced inbound call centre, where you can take up to 60 calls a day

  • The environment is very structured, with set Key Performance Indicators (KPIs)

  • You will promote nib products and services and drive for first call resolution to queries

  • You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance

  • You will be part of a team that supports one another and celebrates success

  • This role will be based in our Wyong and Newcastle hub

This role will see you work on a rotating roster between 8:30am-6:00pm Monday to Friday.

You will be available to commence on the 19th July and be able to commit to two weeks of training which will run 9:00 am-5:00 pm.

Let's talk about working at nib Group 

  • We are committed to creating a supportive working environment, where you are free to be you

  • We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like

  • You’ll be provided with a working from home allowance to help set up and maintain your home workspace

  • 50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits

  • Give back to the community through paid leave for volunteering  Support your better health through our nib Well Program and corporate fitness discounts 

  • 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

  • We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles

Let’s talk about you

  • You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone

  • You can work in a structured and busy environment

  • You have previous experience in customer service and can provide exceptional outcomes

  • You enjoy interacting with customers over the phone

  • You have a willingness to learn and maintain new skills

  • You are motivated to achieve set goals and KPIs

  • You have a flexible and positive work approach and attitude

Let’s talk about who we are 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.  

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 

Let’s talk about diversity, equity, and inclusion 

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au  

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  

 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. 

  • Customer Care Specialist

    3 weeks ago

    Wyong, Australia ING Full time

    **Looking for a mid-year refresh to your career?**: **Jump into June as part of our Customer Care HQ!**: Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here’s what our recent new starters...

  • Customer Care Specialist

    2 weeks ago

    Wyong, Australia ING Full time

    **How’d you like to be paid for what you do best?** **Being you!** **Come join our Customer Care Team at our Wyong HQ** Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here’s what our...

  • Customer Care Specialist

    2 weeks ago

    Wyong, Australia ING Full time

    **Do you love a sleep in before jumping into your day?** **Join our Customer Care team on our late shift!** Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family. **Here’s what our recent new...

  • Customer Care Specialist

    2 weeks ago

    Wyong, Australia ING Full time

    **Get ready to jump into the New Year with a new career, Join our dynamic Customer Care team in January!** Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family in 2024. **Here’s what our recent new...

  • Customer Care Specialist

    4 weeks ago

    Wyong, Australia ING Full time

    **Are you passionate about customers but also love a sleep in?**: **Our afternoon shifts could be the perfect fit for you!**: Located in our swanky **Customer Care HQ** in **Wyong**, we have multiple opportunities available in our late shift band for passionate people to come “Do Your Thing” with our ING family. Our Customer Care Specialists are key to...

  • Customer Care Specialist

    1 week ago

    Wyong, Australia ING Full time

    **Want more flexibility in your customer service career?** **Our late shift could be the perfect fit for you!** Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family in 2024. **Here’s what our...

  • Storage Consultant

    6 days ago

    Wyong, Australia Storage King Full time

    Casual | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes over...

  • Storage Consultant

    3 days ago

    Wyong, Australia Storage King Full time

    Full time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...

  • Rehabilitation Consultant

    4 weeks ago

    Wyong, Australia Marsh Full time

    Make a Difference! Help people recover their health and independence after injury & illness - Use your skills and passion! Our diverse portfolio of clients and services will mean you are never bored - Grow your career! With our personalised development support from on-boarding to retirement and global reach - the world is your oyster **Is Recovre what you...

  • Customer Relations Specialist

    2 weeks ago

    Wyong, Australia ING Full time

    **Are you passionate about helping those in need?** **Make your mark in our Specialised Care Team!** We have an exciting opportunity for a **Customer Relations Specialist,** who will be helping our customers “_Do their thing_” by providing vital support to our Contact Centre. Are you ready to make a real difference to people’s lives? Working within...

  • Customer Relations Specialist

    4 weeks ago

    Wyong, Australia ING Full time

    **Are you passionate about helping those in need?** **Make your mark in our Specialised Care Team!** We have multiple opportunities for **Customer Relations Specialists** who will be helping our customers “_Do their thing_” by providing vital support to our Contact Centre. Are you ready to make a real difference to people’s lives? Working within...

  • Disability Employment Consultant

    4 weeks ago

    Wyong, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Home Care Worker

    2 weeks ago

    Wyong, Australia Kincare Full time

    Guaranteed hours and shifts in WyongAward rate $27.89 per hour + Super + Paid KM's + Phone AllowanceAccelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!When was the last time you made a difference in someone's life?For our Aged Care Workers, it’s with every...

  • Home Care Worker L3

    4 weeks ago

    Wyong, Australia KinCare Full time

    **Job Description**: - $1000 loyalty bonus with additional annual leave days - Guaranteed hours and shifts in **Wyong**: - Perm Part Time - Extensive paid training. Paid km’s. Phone allowance and other discounts When was the last time you made a difference in someone's life? For our Aged Care Workers, it’s with every customer, and on every shift. It...

  • Home Care Worker L3

    4 weeks ago

    Wyong, Australia KinCare Full time

    **Job Description**: - $1000 loyalty bonus with additional annual leave days - Guaranteed hours and shifts in XXX - Perm Part Time - Extensive paid training. Paid km’s. Phone allowance and other discounts When was the last time you made a difference in someone's life? For our Aged Care Workers, it’s with every customer, and on every shift. It takes a...

  • Ahh Personal Care Worker

    4 weeks ago

    Wyong, Australia Australian Unity Full time

    **What’s on Offer**: We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following: - Competitive hourly rates of **$24.36 to $29.23 + super**: - **Travel Allowance **of $0.92 per KM PLUS **paid travel time**: - **Become **Cert III qualified **in Individual Support (Aged Care) through...

  • Ahh Personal Care Worker

    4 weeks ago

    Wyong, Australia Australian Unity Full time

    **What’s on Offer**: We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following: - Competitive hourly rates of **$24.36 to $29.23 + super**: - **Travel Allowance **of $0.92 per KM PLUS **paid travel time**: - **Become **Cert III qualified **in Individual Support (Aged Care) through...

  • Home Care Worker

    4 weeks ago

    Wyong, Australia Kincare Full time

    $1000 loyalty bonus with additional annual leave days Guaranteed hours and shifts in Wyong - Perm Part Time Extensive paid training. Paid km’s. Phone allowance and other discounts When was the last time you made a difference in someone's life?For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a...

  • Disability Employment Consultant

    7 days ago

    Wyong, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Wyong...

  • Disability Employment Consultant

    7 days ago

    Wyong, Australia Advanced Personnel Management Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our Wyong...