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Retail Supervisor

2 months ago

Slacks Creek, Australia IKEA Full time

Job ID: 257780

Date posted: 16/09/2024

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:
• $29.71 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:
• These roles are Permanent part-time, 60hrs/fortnight.
• The internal title for this role is Sales Coordinator.
• This role requires availability to work a rotating roster with a range of hours from 8:00am to 9:30pm, weekdays and weekends. You also have the availability to work alternating full weekends (both Saturday and Sunday).

About this work area

As a Sales Coordinator your responsibilities will include, but are not limited to:
• Supervising and coordinating the daily operation of the team.
• Support daily operational problems and reacting appropriately to urgent issues, escalating to direct manager where necessary.
• Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team whilst demonstrating a willingness to take on additional responsibility in this area.
• Encouraging the team to actively sell the department’s top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.
• Keeping the area of responsibility clean, tidy, priced, and fully stocked, and ensuring that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
• Analysing and adjusting sales space capacities based on system parameters (sales location management) to secure high stock availability.

As a Sales Coordinator you are:
• Passionate about people’s everyday life at home and home furnishing.
• Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers.
• Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management.
• Friendly and comfortable with connecting and interacting with people and enjoy working in a fast-paced environment.
• Comfortable with coordinating your team, setting priorities and delegating responsibility.
• Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience.
• Looking to develop and grow within the business.

We need people like you

At IKEA, work is so much more than a job. Come join us