Customer Success Manager
6 months ago
Customer Success Manager
Location: Canberra ACT, Australia
Requisition Number: 218093
External Description:
What You'll Do
The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and empathy to meet their customers’ business challenges using data and analytics at scale.
The CSM will develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. You will develop strategies to:
Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts. Develop and establish new relationships with both business and IT decision makers (up to C-suite), to drive growth and adoption of current investment, while identifying upselling and expansion opportunities. Drive utilisation and feature adoption of Teradata software and services, by positioning new features to enhance current and new analytical applications in pursuit of delivering additional customer outcomes. Educate Customers on how to use Teradata solutions to solve their most demanding business issues. Be responsible for executing on the Net Promoter Score Survey and CSAT to the customer, ensuring we have both adequate feedback and follow up on detractors to better understand how to serve our customer better. Take ownership across activities and issues that drive successful outcomes for customers, to ensure the customer is happy and sees value in continuing to renew.Who You'll Work With
Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines, and major government entities. This role reports to the Director, Customer Success who is based in Melbourne.
Minimum Requirements
Possess a keen interest in and understanding of developments in data and analytic technologies. 5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.) Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role. Have experience or good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.What You'll Bring
Ideally, you will be a skilled communicator who can confidently and persuasively craft, summarize, and deliver messages tailored to different groups, including users, influencers, and stakeholders. You possess strong analytical and problem-solving skills, along with excellent organizational and interpersonal skills. Preferably, you will hold a BA, BS, MBA, or MS in business, technical, or a related professional discipline, or have equivalent work experience.
CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
City: CANBERRA
State: Australian Capital Territory
Community / Marketing Title: Customer Success Manager
Job Category: Sales
Company Profile:
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
LinkedIn Remote:
Location_formattedLocationLong: CANBERRA, Australian Capital Territory AU
-
Customer Success Manager
3 months ago
Canberra, Australia Babel Street Full time**Position Overview**: As a Customer Success Manager supporting Babel Street's various products, you will be part of an agile team that is playing a critical role in growing our business. In this role you will serve as a vital partner to our customer, helping to retain and grow our current business and enhance the value we provide to our customer...
-
Customer Success Manager
6 months ago
Canberra, Australia Teradata Full timeRequisition Number:218093Job Category:SalesOur Company At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to...
-
Customer Success Manager
2 weeks ago
Canberra, Australia Nuix Full time**Description**: We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at...
-
Customer Success Manager
6 months ago
Canberra, Australia FUJIFILM Full timeExciting opportunity to join a market-leading global organisation - Thrive in a dynamic workplace where innovation and initiative is valued - Roles based out of Canberra, Brisbane, Sydney and Melbourne **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology...
-
Customer Success Manager
2 months ago
Canberra, Australia Cisco Full timeWe're enhancing how we engage with customers, manage their journey, and collaborate across CX. Our goal is to make the customer experience more intuitive, enabling customers to maximize the value of their technology investments faster. By building trust and fostering long-term relationships, we are committed to placing customers at the center of everything...
-
Customer Success Manager
2 months ago
Canberra, Australia Cisco Full timeWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Liaison
4 weeks ago
Canberra, ACT, Australia Teradata Full timeJob OverviewAt Teradata, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our organization, you'll play a pivotal role in driving customer growth, satisfaction, and retention.Key ResponsibilitiesDevelop and execute tailored success plans to drive customer adoption and value realization of Teradata technologies.Foster...
-
Customer Success Executive
4 weeks ago
Canberra, Australia Splunk Full timeAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions. **As a Splunk Customer...
-
Customer Success Executive
4 weeks ago
Canberra, Australia Splunk Full timeAre you an expert Customer Success Manager in the tech sector? Are you seeking a chance to grow your career using your customer focus and ownership mentality? Can you collaborate effectively at all levels to drive customer value? If so, this opportunity at Splunk is for you. We are revolutionising how data drives business decisions. **As a Splunk Customer...
-
Customer Success Expert
3 weeks ago
Canberra, ACT, Australia Teradata Full timeUnlock Business Potential with Data Driven ResultsAs a seasoned Customer Success Manager at Teradata, you will play a pivotal role in driving increased adoption of our cutting-edge technologies and customer value realization. This strategic customer-facing position is ideal for individuals who thrive in fast-paced environments and possess a keen interest in...
-
Customer Success Manager
3 months ago
Canberra, Australia Salesforce Full timeJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Customer Success Business Partner
4 weeks ago
Canberra, ACT, Australia Cisco Full timeDrive Customer Success with CiscoWe're enhancing our customer engagement model to deliver more personalized, proactive, and predictive interactions. As a Customer Success Manager, you'll play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth.Your ResponsibilitiesProactively handle...
-
Customer Success Manager
2 weeks ago
Canberra, ACT, Australia Nuix Full timeAs a Customer Success Manager at Nuix, you will play a pivotal role in ensuring our customers achieve maximum value from our innovative solutions. Your primary responsibility will be to serve as a trusted advisor, collaborating with customers to understand their goals, drive adoption, and optimize their experience with our cutting-edge products.This is an...
-
Customer Success Manager
3 weeks ago
Canberra, ACT, Australia Teradata Full timeJob Summary:We are seeking a highly skilled Customer Success Manager to join our team in Canberra, Australia. As a key member of our customer success team, you will be responsible for driving business growth and customer satisfaction through strategic account planning, execution, and relationship-building.
-
Customer Success Manager
3 weeks ago
Canberra, ACT, Australia Singtel Full timeAbout OptusAt Optus, we aim to become Australia's most loved everyday brand. Our goal is ambitious, and we're seeking a skilled professional to help us achieve it.SalaryThe estimated salary for this role is around $120,000 per annum, based on industry standards and the level of experience required.Job DescriptionA Customer Success Manager - Network Services...
-
Client Success Manager
6 months ago
Canberra, Australia Intelerad Full timeCompany Description Become part of our growing community of bright, motivated people who are dedicated and inspired by what they do best. Principled, honest, and supremely attentive are qualities that set us apart and guide our decisions, every day. Our creative approach to technology continuously breaks new ground so that our customers can do more.Over the...
-
Senior Customer Success Strategist
2 weeks ago
Canberra, ACT, Australia Cisco Full timeUnlock Business Growth with Our Customer Success TeamWe're transforming customer engagement, making it more intuitive and personalized. As a key player in this journey, you'll drive value realization and growth for our customers across the entire Cisco portfolio.Your RoleYou'll be the primary point of contact for customers, guiding them through software...
-
Canberra, ACT, Australia Splunk Inc Full timeThe role of Technical Success Engineer at Splunk is pivotal in ensuring the technical well-being of our customers. As a key team member, you will leverage your in-depth product knowledge to provide guidance to customers on their platform health, offering insights on Splunk Enterprise and Splunk Cloud architectures, as well as technical best practices to...
-
Store Manager
5 months ago
Canberra, Australia Hero Sushi Constitution Place Manager Full timeHi all, We are HERO SUSHI, the best sushi takeaway/restaurant in Australia! As we have 50 stores in Australia and it's all run by the head office. We are expanding the business and growing up our business. We are looking for a person who would like to grow up with Hero Sushi. -------------------------- - WE ARE LOOKING FOR A STORE MANAGER! Here is the...
-
Store Manager
6 months ago
Canberra, Australia Hero Sushi Constitution Place Manager Full timeHero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time store manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: Hero Sushi Constitution Place, ACT -...
