Assistant Branch Manager

About us 

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

Your new role awaits:

Reporting to the Mackay Branch Manager, you will need to be passionate about customer sales and service, focus on leading a team that provides value, contribute to the branch success, and make a difference

Ensuring the safety of your team and Coates customers Lead and inspire a team of Sales Coordinators to deliver outstanding customer service – you know that a happy customer will be a returning customer and enjoy helping everyone deliver on targets. Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements. Oversee Asset and Quality Management Manage branch P&L and KPIs around fleet availability and utilisation and customer loyalty.

About you:

Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including:

Sales and operational management experience Previous team leadership experience, developing a ‘One Team’, cohesive mindset A track record of delivering on customer service KPIs Demonstrated commercial acumen Excellent Communication skills, both written and verbal Strong computer literacy, including customer databases and Microsoft Office Suite

What you'll get in return:

As part of our team, you’ll enjoy a range of perks and benefits including:

Competitive remuneration (because we value great work and believe it should be rewarded) Flexible working arrangements to help you balance your work life with your home life Training and development to help build your career and equip you for success. Purchased extra leave program if you want some more time to do the things you love Discounted hire equipment so you can finally finish that home reno job Supportive and inclusive team culture that empowers you to do your best work Employee Assistance Program (EAP) for professional and confidential counselling and support Volunteering opportunities through the Coates Foundation so you can connect to your community

---