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Customer Service Officer
4 months ago
NSW, Genesis Fitness Clubs - Cooks Hill 2300
NSW, Genesis Fitness Clubs - Cooks Hill 2300
- Great career paths and development with an entrepreneurial organization
- Free facility access
- Opportunity to make a real difference to our community
- Role includes opening the facility + weekend hours, excellent opportunity for those seeking flexible hours
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions
About Genesis Fitness
with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone
The Role
Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. Key areas of responsibility include:
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principals and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrollments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check
- Working with Children Check
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you
We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we’ll be in touch.
