Service Supervisor

4 weeks ago

Dandenong South, Australia Temperzone Full time
Job Description

Are you ready to hone your diagnostic ability and enhance your leadership skills?

This role is the perfect next step for someone looking to develop their pathway with a leading manufacturer.

Join our Melbourne site and bring along your technical HVAC experience, and allow us to nurture your path to become a specialist on our products.

In this hybrid role you will lead and mentor a team of dedicated technicians and warranty agents, ensuring the delivery of outstanding service while maintaining our company’s stellar reputation. Your hands-on approach will be essential as you balance your leadership responsibilities with direct involvement in the field.

Key Responsibilities:

  • Utilize your technical knowledge to perform specialised warranty services on our Temperzone and Hitachi products.
  • Coordinating service calls, assigning technicians, and prioritising tasks.
  • Building and maintaining strong customer relationships.
  • Provide start-up assistance for new installations.
  • Lead and mentor technicians and apprentices.
  • Ensure the highest quality workmanship for all service and repair jobs.
  • Participate in training and development programs.

Qualifications

  • Excellent problem-solving skills
  • Troubleshooting and Diagnostic ability to ensure effective resolution of problems
  • Commitment to customer satisfaction
  • Refrigeration/Air Conditioning Trade Certificate
  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines
  • Refrigeration/Air Conditioning Supervisors Licence (if applicable in your region)


Additional Information

Benefits:

  • Ability to work autonomously with the opportunity to do your admin from home
  • A very passionate and supportive team with an enjoyable working environment
  • We offer the opportunity to excel so let us help you grow your career
  • Work for a globally recognised and privately owned brand with job security
  • Discounts on personal banking for ANZ bank members

Important Information:

  • The successful candidate must undergo a pre-employment medical examination and complete a national police check.
  • Only applicants with the right to work in Australia will be considered.

How to Apply:

  • Follow the steps which takes you to our external link to answer a few brief questions.
  • No agency applications, please.

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