Customer Banking Specialist

4 weeks ago

Gladstone Central, Australia Auswide Bank Full time

About The Role

This role is a key component to the success of our branches. As a Customer Banking Specialist, you will be responsible for the highest delivery of an excellent customer experience and seamless service to our existing and new customers through our face to face, phone and digital channels. Full training is provided. 

Key Responsibilities

  • Create a good impression as the first point of contact for our customers
  • Develop effective ways to promote our products and service offerings to new and existing customers
  • Build relationships with your customers, handle enquiries and process applications on the numerous products we offer all while having meaningful conversations with the customer

About You

As well as having excellent & effective problem solving, negotiation and communication skills, you will also need to:

  • Have proven experience in uncovering customer needs in a customer service environment
  • Have worked in an environment where you have had to achieve set KPI’s
  • Be passionate about helping customers achieve their financial dreams and goals
  • Be open to learning and engaging with key stakeholders across the business
  • A desire to grow and develop within Auswide Bank

About Auswide Bank

Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.

Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier. Our broker partners make a significant contribution in helping us achieve this.

Through customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial relationships, online technology and our network of branches across Queensland. We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.

About Our Benefits

  •          (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff *
  •          (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  •          Employee Assistance Program (EAP) and various Health & Wellbeing programs
  •          Bank Staff Share Plan options and Years of Service Recognition program
  •          An extensive range of discounts and benefits associated with the Bank’s financial products
  •          Discounts with various business partners
  •          A complete range of generously subsidised corporate uniforms

How to apply

This is an exciting opportunity which has become available at our Goondoon Street branch. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today

If you are successful for a role within Auswide Bank, it is a condition of employment that background screening is completed to ensure that the Bank complies with its own obligations and requirements under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks will include a minimum of a Criminal History check, Bankruptcy check, ASIC Banned & Disqualified Persons check and Employment checks.

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