Customer Care Consultant

2 months ago

Bundaberg Central, Australia Auswide Bank Full time

About The Role
Our Customer Care Team, which is linked to the Bank's 1300 Customer Care line, is responsible for managing inbound and outbound telephone calls alongside electronic enquiries from new and existing customers. We are currently looking for a casual Customer Care Consultant to join our team, where you will be providing superior service to identify needs, research issues and provide quality solutions.  Our Customer Care Team currently operates from 8am-6pm Monday-Friday, and we provide full training to help you succeed. 
The hours for this casual position will vary from week to week, ranging from minimal hours to full time hours within the working week. 
Key Responsibilities

  • Manage large volumes of inbound and outbound calls in a timely manner
  • Discuss with confidence the Bank's range of product and seize opportunities to upsell products when they arise and manage referrals to the appropriate teams
  • Provide clear direction and instruction to our customers regarding their enquiry
  • Act as the "Voice of the Customer" to champion change and improvement to enhance our customer's experience
  • Meet personal/team qualitative and quantitative targets and KPI's (Key Performance Indicators)
  • Ensure the right conversation and actions are always performed under the Bank’s regulatory obligations, procedures, and policies

About you

As well as having strong written and verbal communication skills you will also require:

  • Be enthusiastic to develop knowledge and apply to solving problems in a professional and positive manner and is known for accuracy with high attention to detail
  • The ability to meet the qualitative and quantitative call target requirements
  • Have excellent problem solving and troubleshooting skills
  • The ability to develop effective Microsoft Office (including Excel, Word and Outlook) and Core Banking systems knowledge
  • Strong verbal and written communication skills with the ability to calmly articulate processes clearly and methodically
  • A willingness to develop the reputation as being the subject matter expert in knowledge of the Bank's Policy, Procedures, and Regulatory requirements as they apply to your role
  • Be resilient, patient and believe in what you do

About Auswide Bank

Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.

Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier. Our broker partners make a significant contribution in helping us achieve this. Through customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial relationships, online technology and our network of branches across Queensland.

We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.

About Our Benefits

  • Employee Assistance Program (EAP) and various Health & Wellbeing programs 
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank’s financial products 
  • Discounts with various business partners
  • A complete range of generously subsidised corporate uniforms

How to apply

This is an exciting opportunity which has become available in our Bundaberg Head Office, located on Barolin Street. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today

 The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.

  • Customer Care Consultant

    2 months ago

    Bundaberg Central, Australia Auswide Bank Full time

    About The RoleOur Customer Care Team, which is linked to the Bank's 1300 Customer Care line, is responsible for managing inbound and outbound telephone calls alongside electronic enquiries from new and existing customers. We are currently looking for candidates for multiple full-time permanent positions available within the team, where you will be providing...

  • Customer Care Consultant

    5 months ago

    Sydney Central Business District, Australia EML Full time

    **Customer Care Consultant**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Disability Employment Consultant

    6 months ago

    Bundaberg Central, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our ...

  • Aged Care Quality Coordinator

    2 weeks ago

    Bundaberg Central, Australia Collar Full time

    The RoleExciting opportunity for an Aged Care Quality Coordinator to join a successful team at a large Residential Aged Care Facility in the Bundaberg region, QLD. You’ll work closely with the Facility Manager and have support from the Quality Manager to ensure the facility is providing excellence in aged care standards.   Responsibilities include...

  • Customer Care Ambassador

    21 hours ago

    Central Coast, Australia nib Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Care Consultant to join our Member Services Digital team. As a key member of our team, you will play a crucial role in providing exceptional customer service and ensuring that our members have an outstanding experience with nib.Key ResponsibilitiesYou will be responsible for responding to...

  • Customer Care Consultant

    1 week ago

    Central Coast, Australia nib Full time

    Let’s talk about this role   Our Member Services Digital team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!  You will be the digital voice of nib, representing our brand by providing excellence in customer service  It is a fast-paced role, where you can respond to...

  • Home Care Worker

    6 months ago

    Bundaberg Central, Australia Kincare Full time

    Guaranteed hours and shifts in Bundaberg 4670 - Perm Part Time Extensive paid training. Paid km’s. Phone allowance and other discounts When was the last time you made a difference in someone's life?For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our...

  • Registered Nurse

    1 week ago

    Bundaberg Central, Australia Collar Full time

    The RoleAs a Registered Nurse, you'll play a key role in delivering high-quality care to residents in a large aged care facility located in the Bundaberg region. You'll receive ongoing guidance and support from your Care Manager, ensuring your success in the role. The facility offers a relaxed, homely environment where you can make a real difference in the...

  • Residential Aged Care Funding

    2 days ago

    Bundaberg Central, Australia Australian Healthcare Associates Full time

    About usAustralian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national...

  • Telstra Retail: Customer Service

    1 month ago

    Bundaberg West, Australia Telstra Full time

    Employment TypePermanentClosing Date17 Nov 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Home Care Worker

    6 months ago

    Bundaberg Central, Australia Kincare Full time

    Guaranteed hours and shifts in Bundaberg QLDAward rate $29.51 per hour + Super + Paid KM's + Phone AllowanceAccelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more!Do you have 6 months or more experience as a support or care worker including Personal Care Skills...

  • Home Care Worker

    6 months ago

    Bundaberg Central, Australia Kincare Full time

    Guaranteed hours and shifts in Bundaberg 4670 - Perm Part Time Extensive paid training. Paid km’s. Phone allowance and other discounts When was the last time you made a difference in someone's life?For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our...

  • Home Care Worker

    4 months ago

    Bundaberg Central, Australia KinCare Full time

    Home Care Worker - (2) - QLD Bundaberg - PPT - Experienced Guaranteed hours and shifts in Bundaberg QLD Award rate $. per hour + Super + Paid KM's + Phone Allowance Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more! Do you have 6 months...

  • Home Care Worker

    4 months ago

    Bundaberg Central, Australia KinCare Full time

    Home Care Worker - (1) - QLD Bundaberg - PPT - Entry Level Guaranteed hours and shifts in Bundaberg QLD Award rate $. per hour + Super + Paid KM's + Phone Allowance Accelerated career progression. Paid Training. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being, Entertainment and more! Do you have 6 months...

  • Specialist Consultant

    3 weeks ago

    Bundaberg Central, Australia Medrecruit Full time

    Locum cover is required for:1 - 21 July 20241 August 2024 - 1 January 2025Benefits:Travel and accommodation is included.Please note that all rates are inclusive of superannuation, taxes, and casual loading, where applicable.

  • Specialist Consultant

    2 weeks ago

    Bundaberg Central, Australia Medrecruit Full time

    Locum cover is required for:28 October - 11 November 202422 November - 2 December 2024Benefits:Travel and accommodation is included.Please note that all rates are inclusive of superannuation, taxes, and casual loading, where applicable. Looking for a great work/life balance? Look no further. This hospital is an acute care facility with around 200 beds,...

  • Customer Solutions Consultant

    5 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Assist the leading provider of integrated services in ANZ and receive a variety of employee benefits **Your new company** Our client’s purpose is to create and sustain the modern environment by building trusted relationships with our customers. In addition, they are the leading provider of integrated services in Australia and New Zealand. They provide a...

  • Customer Service Sales Consultant

    2 weeks ago

    Gladstone Central, Queensland, Australia Telstra Full time

    About the RoleWe are seeking an experienced Customer Service & Sales professional to join our team in Gladstone. As a Retail Sales Consultant, you will be passionate about delighting Telstra's customers through outstanding customer service.You will achieve this by providing an exceptional in-store customer journey and empowering customers by identifying the...

  • Specialist Consultant

    2 days ago

    Bundaberg Central, Australia Medrecruit Full time

    Locum cover is required for:26 November - 2 December 20249 - 15 December 202421 December 2024 - 30 March 20251 April - 30 June 2025Benefits:Travel and accommodation is included.Please note that all rates are inclusive of superannuation, taxes, and casual loading, where applicable. Looking for a great work/life balance? Look no further. This hospital is an...

  • Specialist Consultant

    2 weeks ago

    Bundaberg Central, Australia Medrecruit Full time

    NAPlease note that all rates are inclusive of superannuation, taxes, and casual loading, where applicable. Looking for a great work/life balance? Look no further. This hospital is an acute care facility with around 200 beds, including 5 intensive care beds. It’s part of one of the top-performing health and hospital services in the state. Services include...