Customer Partner

1 month ago

Rockingham, Australia Chorus Full time

Rockingham WA, Australia

Are you energetic, passionate and kind? Are you looking for an inspiring and different way to bring community connection to seniors and people living with disability? Keep reading A Customer Partner role with Chorus might be exactly what you’ve been looking for

Imagine being part of one of our vibrant, connected local teams of 10-15 staff and volunteers who support seniors, people on the mental health recovery journey, and those living with a disability within specific geographic community.

Can you see yourself helping people to live the life they choose in their own home and community? Can you envisage this helping you live a life of purpose and fulfillment?

We do things differently at Chorus. We focus on collaboration, team work and relationships rather than hierarchy. We have impact and demonstrate leadership through influence and engagement not management structures. We look for people who bring a different mindset. Your mission is to immerse and collaborate to achieve our purpose within your local, to seek out opportunities to bring your exceptional personal qualities and leadership potential to life, to be the difference for your colleagues, our customers and our community.

Does this feel like the sense of purpose and belonging you have been looking for? As a Customer Partner you will lean into your personal leadership capability and work with the local lead and your colleagues to create a healthy and safe team environment supporting your local to become a thriving small business making a real difference in the community.  

Your passion for people will see you relish the opportunity to still spend around a day a week in direct service delivery with our customers, the rest of your week will be spent supporting the Local’s customers, and the support worker community around them, through their journey with Chorus. You will :

  • Exercise your knowledge, judgement and professionalism to assess and onboard the customers referred to Chorus able to benefit most from the services we provide
  • Apply your communication and engagement skills to maintaining relationships with key referral stakeholders and customer allied health providers
  • Collaborate with your colleagues to ensure the local’s work is optimised and scheduled to make the best use of the team’s skills and maximise outcomes for customers
  • Demonstrate your organisational talents and passion for customer wellbeing by maintaining and reviewing customer data and records on a regular basis
  • Feel yourself thriving in your daily interactions managing all customer and support team communication channels into and out of the local

If that isn’t exciting enough, you will also have the privilege and inspiration of supporting your local to bring the Chorus digital platform to life for customers and their families so they can benefit from the autonomy, connection and flexibility the new App will unleash for them. You will get to showcase your everyday-user tech skills and be part of our exciting Fresh Approach to support in the community.

If you picture yourself being a part of this vibrant future a we want to hear from you If being Accountable, Aspirational, Customer Focussed, Relational and Kind is your happy place we really, really want to hear from you If you love to learn, love to connect with people, love to be part of something bigger and see an opportunity to be your best self you are our ideal candidate

Don’t have lots (or any) experience in the sector or hold a Certificate III Individual Support -  Aged Care or Disability, that’s easy because you love to learn and we’d love to teach you that

Oh, and we can round out your perfect role with incidentals like an hourly payrate between $37.35 - $40.05 (depending on your immediate experience), a not-for-profit sector salary packaging option of up to $15,900 a year, as well as an additional $2,650 Meals and Entertainment component which combine to reduce your tax every fortnight and puts tax free money in your pocket

A bonus leave day every year, access to our brilliant employee wellbeing 24/7 support partner Sonder and other workplace wellbeing initiatives, an online learning management system, traineeships and a genuinely pretty cool and flexible work place filled with great people and amazing customers  

We can’t wait to hear from you – so share your passion with us now and apply

Chorus isan equal opportunity employer. Our customers are as diverse as we are. We encourage Aboriginal and Torres Strait Islander people, as well as applicants from all cultural and linguistic origins, LGBTQIA+ persons, and those living with disabilities, to apply.

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