Network Engineer

3 weeks ago

Sydney, Australia Superloop Full time

Company Description

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.

Visit www.superloop.com to learn more. 

Job Description

The overarching objective of the Network Engineer – IP is to ensure the smooth operation of the various Superloop IP networks, in order to provide maximum performance and availability to all customers. The Network Engineer - IP role is responsible for building, supporting, and maintaining all network devices and services within Superloop’s IP networks, with focus on the global IP Transit network.

What will you do? 

  • Own and/or assist the operations of Superloop's various national and global IP Networks
  • Liaise with customers, suppliers and provide resolution for IP network faults from the Superloop NOC.
  • Troubleshoot, diagnose and resolve network hardware and software faults by engaging with vendor Technical Assistance Center (TAC), completing lab fault replication and writing hardware / software fault documentation.
  • Design and manage various IP network architectures, including capacity planning and network optimisation.
  • Support any IP network automation tools.
  • Document and maintain low-level design documents (LLDDs), high-level design documents (HLDDs), concept of operations documents (ConOps) and network diagrams.
  • Manage various IP networks’ software lifecycle including QA testing and upgrades.
  • Manage national and global hardware sparing for various IP networks.
  • Complete network migrations / decomissions.
  • Manage supplier vendor support contracts
  • Ensure effective controls, process and contingency plans are in place by completing network risk assessments and maintaining process documents.
  • Manage internal relationships with Network Operators, Provisioning Engineers and Pre-Sales teams.

The ideal candidate will have:

  • Degree in Telecommunications or related discipline, or equivalent qualification.
  • Minimum 3 years’ experience in a network design/engineering, or Level 2 or above network support/escalation role.
  • Excellent knowledge of IPv4 and IPv6 networks.
  • Excellent understanding of MPLS/IP routing and forwarding.
  • Good understanding of various Layer 2 technologies (Ethernet, VPWS, VPLS).
  • Minimum 3 years' experience operating a Cisco network.
  • Ability to work without supervision and in a team environment.
  • Strong customer service ethic.
  • Excellent communication (both verbal and written) and interpersonal skills.
  • Sound project management skills.

It would be advantageous if you have the following:

  • At least 3 years’ experience working in a service provider environment.
  • Experience in operating a Juniper or Arista network.
  • Strong documentation skills.
  • Knowledge of Python and/or Shell scripting.
  • CCNP or equivalent experience will be highly regarded.

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