Regional Customer Care Manager

4 weeks ago

Prospect, Australia Michael Page Full time
  • Exciting Opportunity: Join The Team Reporting Directly to the VP of Aftermarket
  • Exciting Newly Created Role Focused on Customer-Centric Solutions

About Our Client

Our client is a business focused on providing innovative solutions in the realm of materials handling and industrial equipment. They specialise in offering advanced technologies and services that enhance efficiency and productivity for their clients. With a strong emphasis on customer care, our client aims to build long-term partnerships with businesses by understanding their unique needs and delivering tailored solutions.

Their offerings typically include equipment sales, maintenance services, and aftermarket support, ensuring that clients receive comprehensive assistance throughout the life cycle of their machinery. The company prides itself on its industry expertise, commitment to quality, and responsiveness to customer feedback, making it a trusted partner in the manufacturing and materials handling sectors.

Job Description

Key Responsibilities:

  • Parts Sales Growth: Analyse market trends and manage dealer relationships to achieve aftermarket performance goals, including sales, maintenance contracts, and market share.
  • Strategic Development: Collaborate with marketing to create targeted campaigns and with pricing teams to optimise profitability and competitiveness.
  • Process Improvement: Develop and implement processes to enhance dealer operations and customer support.
  • Customer Success: Ensure exceptional support throughout the customer life cycle, from order fulfilment to inquiry resolution.
  • Performance Tracking: Monitor service level agreements and key performance indicators, producing health scorecards to identify areas for improvement.

The Successful Applicant

Skills and Qualifications:

  • Experience: 7-10+ years in leadership roles within sales, operations, or service, specifically in materials handling, manufacturing, or industrial equipment.
  • Communication: Strong communication skills to effectively liaise with customers and internal teams.
  • Sales Acumen: Proven track record in sales and business development with a strategic approach to driving growth.
  • Financial Knowledge: Solid understanding of financial principles and the ability to analyse data for informed decision-making.
  • Customer-Centric Mindset: A commitment to advocating for customers and dealers to ensure their needs are met and satisfaction is prioritised.
  • Fluency in English: Excellent verbal and written communication skills.

What's on Offer

Why Join Us?

  • Innovative Team Culture: Become part of a team that prioritises creativity and customer satisfaction.

  • Career Advancement: Start in a standalone role with the potential for future leadership opportunities as the position evolves.

  • Flexible Work Arrangement: Enjoy a hybrid work schedule - 3 days in the office and 2 days from home-promoting a healthy work-life balance.

Key Selling Points of the Customer Care Manager Role:

  • Impactful Role: Make a significant contribution to enhancing customer satisfaction and retention throughout the product life cycle.

  • Leadership Potential: Take on a role with opportunities for growth and development into team leadership.

  • Strategic Collaboration: Work closely with marketing and pricing teams to design targeted campaigns and enhance profitability.

  • Industry Focus: Leverage your expertise in materials handling and manufacturing to drive sales growth.

  • Varied Responsibilities: Engage in diverse tasks, from analysing market trends to improving dealer operations and customer support processes.

  • Professional Growth: Collaborate with a seasoned leadership team, gaining valuable insights into strategic decision-making within a growing business.

  • Customer-Centric Approach: Join a company that champions customer advocacy and prioritises exceptional service.

  • Measurable Success: Track and improve key performance indicators, providing clear metrics for success and improvement.

  • Collaborative Atmosphere: Work alongside dedicated professionals committed to innovation and excellence in customer care.

This role uniquely combines responsibility, flexibility, and opportunities for personal and professional growth, making it an exciting prospect for the right candidate.

  • Regional Customer Care Manager

    3 weeks ago

    Prospect, South Australia Michael Page Full time

    About Our ClientOur client is a leading provider of innovative solutions in the materials handling and industrial equipment sectors. They specialize in offering advanced technologies and services that enhance efficiency and productivity for their clients. With a strong emphasis on customer care, our client aims to build long-term partnerships with businesses...

  • Regional Customer Care Director

    4 weeks ago

    Prospect, South Australia Michael Page Full time

    About Our ClientOur client is a leading provider of innovative solutions in the materials handling and industrial equipment sectors. With a strong focus on customer care, they aim to build long-term partnerships with businesses by delivering tailored solutions that meet their unique needs.Job DescriptionKey Responsibilities:Parts Sales Growth: Analyze market...

  • Regional Aftermarket Account Manager

    7 days ago

    Prospect, Australia Michael Page Full time

    Exciting Aftersales opportunity with a global leader!Rare opportunity for career progression into a management role!About Our ClientOur client are a global manufacturer of industrial lifting equipment including forklifts, hoists, and aerial platform. They are well respected for their high-quality, durable machines and customer experience. The brand serves a...

  • Nurse Care Manager

    1 month ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleWe are seeking a highly skilled and compassionate Registered Nurse to join our team as a Care Manager. As a key member of our care team, you will be responsible for delivering high-quality nursing care to our residents and clients.Key ResponsibilitiesLead and supervise support provision for daily living in accordance with each resident's...

  • Nurse Care Manager

    3 weeks ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleLiaising with the Care Manager and Residential Services Manager, you will direct and deliver high-quality nursing care to our clients. This role requires a Registered Nurse with a Bachelor of Nursing and current AHPRA registration.Key ResponsibilitiesLeading and supervising support provision for daily living in accordance with each resident's...

  • Care Manager

    5 months ago

    Prospect Vale, Australia Respect Aged Care Full time

    DescriptionWe're searching for a compassionate full time Care Manager. If you're fueled by the desire to create a meaningful impact in the lives of residents within a residential aged care home, seize this opportunity to lead with purpose and compassion.About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents...

  • Personal Care Worker

    6 days ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleCollaborate with our multidisciplinary teams to deliver exceptional personal care to our residents based on their unique needs. This role involves assisting with daily tasks, promoting independence, and fostering strong relationships with our residents.Key ResponsibilitiesAssist residents with daily activities, personal care, and mobility,...

  • Aged Care Registered Nurse

    2 weeks ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleLiaising with the Care Manager and Residential Services Manager, you will direct and deliver high-quality nursing care to our clients.Key Responsibilities include but are not limited to:Leading and supervising support provision for daily living in accordance with each residents care/service planLeading and promoting social and physical...

  • Aged Care Nurse Leader

    3 weeks ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleLiaising with the Care Manager and Residential Services Manager, you will direct and deliver high-quality nursing care to our clients. As a Registered Nurse, you will lead and supervise support provision for daily living in accordance with each resident's care/service plan.Key ResponsibilitiesLeading and promoting social and physical engagement...

  • Senior Aged Care Nurse

    3 days ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    About the RoleLiaising with the Care Manager and Residential Services Manager, you will direct and deliver high-quality nursing care to our clients.Key ResponsibilitiesLeading and supervising support provision for daily living in accordance with each resident's care/service planLeading and promoting social and physical engagement in all resident...

  • Home Care Assistant

    4 weeks ago

    Prospect, South Australia KinCare Full time

    Make a Difference in Someone's LifeWe are seeking a compassionate and dedicated Home Care Worker to join our KinCare team in the Maylands area. As a Home Care Worker, you will play a vital role in providing high-quality care and support to our elderly customers, enabling them to live independently at home for longer.Your Key Responsibilities:Provide domestic...

  • Dedicated Aged Care Nurse Leader

    6 hours ago

    Prospect, South Australia Southern Cross Care (SA, NT & VIC) Inc Full time

    Join Southern Cross Care in leading the way in delivering exceptional aged care services.We are seeking an experienced Registered Nurse to lead our team and make a positive impact on the lives of our residents.About the RoleAs a Registered Nurse, you will be responsible for directing and delivering high-quality nursing care to our clients.You will work...

  • Home Care Assistant

    4 weeks ago

    Prospect, South Australia KinCare Full time

    Make a Difference in Someone's LifeWe are seeking a compassionate and dedicated Home Care Worker to join our KinCare team in the Maylands area. As a Home Care Worker, you will play a vital role in providing high-quality care and support to our elderly customers, enabling them to live independently at home for longer.Your Key Responsibilities:Provide domestic...

  • Home Care Professional

    3 weeks ago

    Prospect, South Australia KinCare Full time

    Unlock a Rewarding Career in Home CareAt KinCare, we're committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. As a Home Care Worker, you'll play a vital role in providing domestic assistance, helping with meal preparation and shopping, and providing social support and transport to lifestyle...

  • Home Care Assistant

    4 weeks ago

    Prospect, South Australia KinCare Full time

    Make a Difference in Someone's LifeWe are seeking a compassionate and dedicated Home Care Worker to join our KinCare team in the Maylands area. As a Home Care Worker, you will play a vital role in providing high-quality care and support to our elderly customers, enabling them to live independently at home for longer.Your Key Responsibilities:Provide domestic...

  • Locum Podiatrist | Hospital | Regional South Australia

    2 months ago

    Prospect, Australia MARS Recruitment Full time

    Mars Healthcare are working closely with a local health district to recruit for multiple Podiatrist roles across South Australia. These positions offer the opportunity to provide podiatry services across diverse clinical settings, managing a varied caseload including paediatrics, high-risk cases, biomechanics, telehealth, and residential care.As a...

  • Locum Podiatrist | Hospital | Regional South Australia

    3 days ago

    Prospect, Australia MARS Recruitment Full time

    Mars Healthcare are working closely with a local health contract to recruit for multiple Podiatrist roles across South Australia. These positions offer the opportunity to provide podiatry services across diverse clinical settings, managing a varied caseload including paediatrics, high-risk and residential care.As a Podiatrist, you'll benefit from strong peer...

  • Aged Care Professional

    3 weeks ago

    Prospect, South Australia KinCare Full time

    Transform Lives as a Home Care WorkerAt KinCare, we're dedicated to enhancing the quality of life and well-being for our customers through tailored in-home care services.Your Key Responsibilities:Deliver domestic assistance, ensuring our customers' homes are safe and comfortable.Support with meal preparation and shopping, promoting independence and...

  • Care Coordinator

    5 days ago

    Prospect, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

     Be the difference. Enjoy great rewards and benefitsLevel 2 Registered Nurse positionPermanent Full Time          3 Week AM and PM Rotating RosterSalary Packaging benefits up to $15,900 annually to maximise your take home pay  About the role Liaising with the Care Manager and Residential Services Manager, you will provide leadership, guidance,...

  • Aged Care Support Worker

    3 days ago

    Prospect, South Australia KinCare Full time

    Care for Our CommunityWe are seeking a dedicated Home Care Worker to join our KinCare team in the Maylands area.Your Role:Provide domestic assistance to older members of our community, ensuring their homes are safe and beautiful places to live.Help our customers with meal preparation and shopping, promoting independence and well-being.Offer social support...