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IT Helpdesk | Logan Village
2 months ago
Commencing: Term 4 2024
Applications close: 27 Sept 2024
JOIN OUR COMMUNITY
At King's, we place value on selecting staff who are committed to honouring God through their gifts and talents, and who have a passion to help young people succeed. We seek staff to become part of our collegiate culture to provide challenging, differentiated, and engaging learning for each of their students.
Applications are sought for the following position:
IT Helpdesk Technician
We are looking for a skilled IT Helpdesk Technician whose responsibilities include:
Provide the first line of support to the Staff and Students on any IT related issues, either by telephone, email or face to face
Perform preventative maintenance, including checking critical alerts, creating tickets, prioritising and escalating these to the appropriate technician.
Troubleshoot software and hardware issues in a Apple based environment
Use an industry leading ticketing system to track client requests, time management and project work.
Ensure you follow through with all issues to completion and ensuring if issues are not resolved that they are escalated to the next level of support in a timely manner
Ensure the inventory record for all IT related hardware is managed and up to date
When needed Install or configure new and existing client software or applications
Perform user account administration maintaining user access in the various Systems and Software
Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, phone systems, printing and all IT related queries
Ensure all internal systems and procedures are followed correctly.
The ideal applicant would have:
IT Helpdesk experience
Familiar with Apple iPadOS, iOS, MacOS ecosystem
Full Time position commencing Term 4 2024.
Applications close at 4:00pm on Friday 27 September 2024.
Your curriculum vitae should include details for;
- at least 2 recent professional referees (including your current employer)
- at least 1 referee who can attest to your suitability to work within the values and culture of an expanding Christian school (preferably from a pastor or minister).
ABOUT OUR COLLEGE
King’s is an expanding, multi-Campus school that places paramount importance on the development of the whole child, with a particular focus on providing every student the opportunity to develop Christian Leadership skills that will prepare them for their future. Our programs challenge and shape students’ thinking and understanding of their role in the world.
With our growing existing campuses and plans for further new campus development, King’s provides excellent career progression opportunities. We encourage suitable applicants to apply to join the growing team at any of King’s Christian College campuses.
Our College currently consists of 3 dynamic campuses, with several more campuses in the planning stages, serving the communities in which they are located.
The REEDY CREEK CAMPUS (on the southern end of the Gold Coast) has more than 2300 students on-site, from Early Learning through to Year 12. This campus also includes a Trade Training College.
Our PIMPAMA CAMPUS (on the northern end of the Gold Coast) currently has over 1200 students on-site, from Early Learning to Year 12.
King’s LOGAN VILLAGE CAMPUS (in south-west Logan) offers places for students from Early Learning through to Year 7.
How to apply: Please apply for this position via www.seek.com.au
Enquiries: hradmin@kingscollege.qld.edu.au
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