Application and Digital Support Officer | Full-time Permanent

3 weeks ago


Canberra, Australia ACT Government Full time

Details

: Seeking an outstanding troubleshooting specialist to maintain and deliver support to already established Business systems, guiding the future direction of ACT Government business operations. You will be working in a small team developing solutions to enhance the Community Services Directorate.

You will possess deep knowledge in Dynamics365 CRM platforms, with the ability to administer, configure, and troubleshoot issues. An outstanding candidate can extend their skills and develop code in C# and Java Script and build within Power Automate to further support the ongoing development and use of our Dynamics365 environment.

The role is expected to provide trusted technical support and general system maintenance on a range of client services and business applications, the advancement of technology, support business systems and providing strategic ICT knowledge in line with business objectives.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. .

Eligibility/ Other Requirements:

You will need to have:

Ability to manage technical configuration for business systems, which may include Windows (Server OS, SQL, Power Shell, Active Directory), Microsoft Dynamics 365, or similar. Experience in providing high quality and proactive technical services to customers within an ICT environment. Sound organisational skills, including the ability to effectively self-manage, and to prioritise competing tasks and demands within a team environment. Ability to build effective professional relationships, in order to work collaboratively and provide a high-quality service in line with the team’s objectives and customer needs. Analytical skills to identify issues and develop effective solutions to meet business objectives and outcomes. Capability to work independently as well as collaboratively within a team environment.

Please review position description for the full list regrading eligibility, requirements and what to address in the Selection Criteria.



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