Lifeguard - Caulfied aquatics
3 months ago
About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. POSITION PURPOSE: The Lifeguard will supervise all people within the aquatic environment. They are responsible for the safety and experience of all customers. The Lifeguard will be engaging and personable; providing clear direction to all customers to ensure the aquatic environment is operating safely and that customers are behaving to acceptable standards. They will have the highest levels of awareness to pre-empt any potential issues that may arise. They will take pride in supervising such an important community asset and ensure it is always presented immaculately and maintained to the highest standards. They will monitor water quality and liaise with the Duty Captain to maintain these high standards. Lifeguards must be available to work a mixture of early morning, daytime, evening and weekend shifts. KEY RESPONSIBILITIES: 1. Aquatic Supervision Regularly perform supervisory circuits in line with aquatic supervision plans to ensure constant supervision of the aquatic environment and customers. Perform duties in line with procedures and training. Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all time. Perform aquatic rescues as required. Administer first aid to customers as required. Ensure accurate recording and reporting of all accidents, incidents and customer feedback. Operate any equipment in line with training and procedures. Encourage fun aquatic play, especially amongst children and families. Educate customers on appropriate aquatic etiquette. Ensure customers are well informed, including the use of lane and program signage. Welcome and educate new participants so they feel comfortable in the aquatic environment. Ensure that the facility is set up for programs, liaising with user groups and other staff as required. 2. Health and Safety of all staff and customers Identify potential risks to safety and take steps to reduce those risks. Implement and monitor compliance to policies and procedures. Discuss health and safety with other staff, on every shift. Oversee the evacuation of the aquatic environment in accordance with procedures as required. Act as Area Warden for the aquatic area. Risk assess work instructions to identify any hazards and act to rectify any identified risks. Ensure the dissemination of OHS, Risk and Environment information to any staff working in the aquatic area relevant to their roles and responsibilities, including Caulfield Grammar School staff. Attend quarterly meetings include in service training, to ensure lifeguard competencies are met. 3. Outstanding service delivery to all customers and stakeholders Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?” All Aligned Leisure staff will understand and deliver on our customer charter. 4. Pool plant, equipment and presentation Conduct pool water quality tests as per procedures or directed by the Duty Captain. Liaise with the Duty Captain on all maintenance and pool plant matters. Take responsibility for aquatic equipment, its safe use and storage. Ensure the highest levels of cleanliness and presentation at all times. Ensure loose rubbish is constantly cleared from the aquatic area. Ensure that pool deck, change rooms and plant rooms are, at the conclusion of your shift, left in a hygienic manner. Undertake aquatic cleaning duties as required when appropriate. Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain. The Lifeguard may from time to time be required to undertake other tasks as directed by the Duty Captain, Head of Facilities or Leisure Manager.
Essential Qualifications and Experience:
1. Current First Aid Certificate - HLTAID003 Provide First Aid
2. Current Pool Lifeguard Award -SISSS00111 Pool Lifeguard
3. Working With Children Check (or equivalent)
4. As per GSPO’s, Lifeguard’s will be required to maintain certain fitness requirements;
- Undertake an annual medical assessment by an Authorised Health Professional (registered Medical Practitioner or General Practitioner) or; Complete an annual self-declaration medical questionnaire (which may be further assessed by a General Practitioner if the employer deems it necessary)
- Swim 200 metres in less than 6 minutes without using equipment; minimum of two per year (approximately every 6 months and no longer than 9 months apart)
Aligned Leisure welcome applicants without the above qualifications who meet the desired personal attributes. All successful applicants will need to obtain the above qualifications prior to starting employment.
Personal Attributes:
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- High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
- Decision making skills, including the ability to consult and gather information, consider alternatives and communicate decisions.
- High level of awareness to pre-empt issues and risks.
- Disciplined to focus on aquatic supervision and customer safety.
- Focused on the customer experience.
- Conflict resolution skills.
- A commitment to professionalism and accountability.
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