IT Support Specialist

G’day, we’re Mosh & Moshy.
We’re a digital health platform on a mission to improve access to evidence-based care across Australia. Through discreet, telehealth-first programs spanning hair loss, sexual health, skincare, mental health and weight management, we support thousands of patients navigating their health journey in a modern way.
Behind every seamless patient experience is reliable, secure and well-supported technology. As we continue to grow, we’re looking for an IT Support Specialist to help keep our systems running smoothly and our team supported.
This role sits at the intersection of people and technology — ensuring our teams can work efficiently, securely and without friction in a fast-paced digital environment.
The OpportunityThis role exists to make working at Mosh feel seamless.
As our IT Support Specialist, you’ll own the end-to-end internal IT experience across the business — ensuring everyone has the tools, access and support they need to do their best work. From onboarding new starters to resolving technical issues, managing devices and strengthening internal systems, you’ll be the go-to person for all things IT.
You’ll operate autonomously, partnering closely with Engineering, Security and People & Talent to maintain a secure, well-supported and scalable internal environment.
What You’ll Be DoingIT Support & Service DeliveryAct as the first point of contact for internal IT support (hardware, software, access, connectivity and tooling)Troubleshoot and resolve issues across macOS (Windows a plus), SaaS platforms and networkingEscalate complex issues to vendors or engineering partners where requiredSupport office-based technology including meeting rooms, printers, security systems and network-connected devicesOnboarding & OffboardingProvision laptops, peripherals and system access for new startersEnsure smooth offboarding including access removal and device recoveryPartner with People & Talent on joiner and leaver workflowsMaintain IT onboarding/offboarding documentation and checklistsDevice, Access & Security ManagementOwn device lifecycle: procurement, configuration, deployment, repairs and replacementsMaintain asset register and inventory accuracyManage MDM tooling (e.g. Jamf, Kandji, Intune or similar)Administer user access across internal systems (Google Workspace, Slack, Notion, Jira etc.)Apply least-privilege principles and security best practiceSupport internal audits, access reviews and device posture management in partnership with SecurityContinuous ImprovementIdentify recurring issues and implement preventative solutionsMaintain clear internal IT documentation and knowledge baseContribute to improving the overall employee IT experience
What You’ll Bring2–5+ years’ experience in IT Support, IT Operations or similarStrong experience supporting macOS environmentsExperience with MDM platforms (Jamf, Kandji, Intune or similar)Familiarity with SaaS ecosystems and identity/access managementConfidence working autonomously in a fast-paced environmentBonus: experience in startup, scale-up, healthtech, fintech or other regulated environments
Key RelationshipsAll Mosh employees (as the primary internal IT contact)People & TalentTechnology & EngineeringExternal IT vendors and managed service providers
What’s on offerWe hire teammates that share our values, believe in our mission and are passionate about the future of healthcare. Some of the reasons our team loves Mosh include:Lots of opportunity to learn and grow with the company with access to on-demand trainingAccess to up to 16 weeks of paid parental leaveDiscounts on a range of Mosh products and servicesTwo extra days of holiday leave each yearTwo days for purpose leave (Mental health or L&D)EAP and access to online wellbeing programsClasspass creditsMaking a real, positive impact on the lives of others
Better, togetherEveryone is different and we think that’s what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway
- we’d love to hear from you.