Technology Assurance Manager, ANZ Plus

5 days ago

Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

Select how often (in days) to receive an alert:

Technology Assurance Manager, ANZ Plus

Department: AR ANZx Monitor, Automate and Control

Division: Australia Retail

Location: Melbourne

About Us

At the heart of ANZ Plus is a talented, high-performing team with big ideas. We're building products, services and experiences that will not only provide our customers with enhanced banking functionality but empower them to make better financial decisions and improve their financial wellbeing.

About the Role

ANZ's Customer Migration Program is an exciting transformative program for ANZ. Preparing for bank-led migration is a critical enabler of Australia Retail's future state and integral to making ANZ Plus a success. Migrating customers to ANZ Plus offers them access to our leading financial wellbeing tools and modern banking propositions. For us at ANZ it is also an important part of our multi-year transformation program, contributing to simplifying our business and reducing costs.

As an Assurance Manager in our Customer Migration Program, you'll play a key role in leading risk identification and assessment of end-to-end risks across an impactful delivery program. Working alongside partners and stakeholders in Customer Migration, ANZ Plus, ANZ Retail, Technology partners, Suncorp, and others, you will connect the dots across multiple teams to ensure the continued success of scaled customer migration to ANZ Plus. To be successful in this role, you need to have demonstrable experience in risk management, assurance activities, and project delivery.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn, and grow.

Role Type: Permanent
Role Location: Docklands, Melbourne
Work Hours: Full time

What could your day look like?

As an Assurance Manager supporting the technology stream, you will:

  • Work closely with Bank Led Migration Stream leadership, Product Owners, Journey Experts and your assurance colleagues in the identification, assessment and management of risks and issues
  • Embed risk awareness and escalation and record risk information as needed
  • Conduct Risk & Controls Assessment – ensuring sound documentation of risk information across the portfolio for introduced risk
  • Coordinate and manage end-to-end risk workshops, to produce risk assessments
  • Use your strong communication and presentation skills to connect with stakeholders across impacted business segments
  • Support the teams with compliance obligations management
  • Enhance risk reporting and ensure material decisions are captured
  • Leverage confluence to meet our risk reporting requirement and ensure visibility of Non-Financial Risk with all key stakeholders
  • Bring creativity by challenging what's possible whilst keeping the safety and financial wellbeing of our customers at our core
  • Develop a strong understanding of the teams' needs and priorities to ensure risk and compliance is built into feature design.
What will you bring?

For this role you should ideally have experience in identifying and managing non-financial risks related to the customer journey or customer experience. Experience in assurance activities at ANZ will also be well regarded.

To grow and be successful in this role, you will ideally bring the following:

  • Proven experience in risk management, assurance or operational excellence, ideally supporting project assurance or risk delivery changes especially as it relates to technology delivery and data governance
  • Technology domain specific experience including Cloud, cyber security, technology processes and big data
  • Understanding of data management specific to the financial industry
  • The ability to identify, understand and anticipate the needs of those who can affect or be affected by the program
  • The ability to gain the commitment of others through a range of techniques
  • The ability to build and nurture relationships, both internally and externally, to maintain and foster mutually trusting and empathetic connections
  • The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
  • Excellent communication skills, ability to identify, articulate and communicate risk findings
  • Must be able to work successfully in a complex, sometimes ambiguous environment as part of a small team.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 86738 .

Job Posting End Date #J-18808-Ljbffr

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