Process improvement training senior officer

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride. 

About the opportunity 

The Process Improvement & Training Sr Officer works closely with Payroll Operations teams to ensure processes remain efficient, compliant, and up to date. They collaborate with internal and external stakeholders, assess current workflows, and identify areas for improvement. The role also involves managing changes due to legislation or system upgrades and developing tailored training programs for the payroll teams.

What you'll deliver with us 

You'll streamline payroll operations by identifying inefficiencies, reducing errors, and ensuring compliance with new regulations. You'll also design and deliver targeted training programs to address knowledge gaps and maintain high performance across payroll teams.

You'll also 

• Collaborate with teams and stakeholders to continually refine payroll processes, ensuring efficiency, compliance, and alignment with evolving standards.
• Evaluate payroll workflows to identify areas for improvement, streamline operations, reduce errors, and enhance governance.
• Update and review SOPs to reflect changes in legislation and system improvements, ensuring compliance across operations.
• Design and deliver targeted training programs, conducting needs analyses to address knowledge gaps and improve skills within payroll teams.
• Coordinate comprehensive training sessions, including inductions for new staff and refresher programs, to maintain high performance and operational standards.

About you 

You're a proactive payroll professional with a knack for improving processes and driving efficiency. You excel at collaborating with teams and stakeholders to ensure compliance and streamline operations. With a focus on continuous improvement, you design and deliver tailored training that boosts performance and supports smooth onboarding for new staff.

You'll also need 

• Experience in Payroll or HR functions, with a strong understanding of payroll processes and roles, including process design and documentation.
• Demonstrated ability to design and deliver learning programs, particularly those supporting change management, with proven facilitation skills.
• Excellent interpersonal and communication skills, with the ability to engage and collaborate across all organisational levels.
• Strong technical and organisational skills, including the ability to simplify complex processes and manage multiple priorities effectively.

How we'll deliver for you

• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They're the TIES that bind our team together.
• Flexible working, across support office and operational facilities across the network.

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ***************@auspost.com.au