Manager, Business Intelligence

Join to apply for the Manager, Business Intelligence role at Triple Zero Victoria .

• Leadership opportunity, working with a dedicated specialist team.
• Develop and implement data-driven strategies to support business decision-making.
• Full-time, permanent position in Burwood East, working in a hybrid arrangement.

About Triple Zero Victoria

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance, and VICSES. This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skilled in its field.

About The Role

The Manager, Business Intelligence is a pivotal leader within the Governance, Strategy, and Intelligence Department, playing an integral role in shaping and executing data-driven strategies that drive business performance. In this position, the Manager is responsible for overseeing a team of Intelligence Specialists who proactively collect, analyze, and interpret data from diverse sources to deliver actionable insights that support business decision-making.

As a key driver of strategic intelligence, the Manager, Business Intelligence ensures the seamless operation of the team, managing day-to-day activities while fostering a culture of collaboration and innovation. The Manager provides guidance, mentorship, and expert advice to the team, empowering them to develop and implement impactful data strategies that align with organisational goals.

In addition, the Manager works closely with both internal and external stakeholders, facilitating the effective sharing of intelligence and promoting a culture of transparency and integrity in the collection and management of information.

Day To Day Responsibilities Include

• Lead and manage the team responsible for producing key intelligence services, reports, and insights for internal and external stakeholders, including high-quality commentary and advice for the Emergency Management Commissioner, Inspector General, and Executive Leadership Team.
• Support the development and implementation of the Intelligence and enterprise intelligence framework, ensuring alignment with TZV's organisational objectives and strategic goals.
• Coordinate and deliver strategic, operational, and tactical intelligence advice to the organisation and external stakeholders, ensuring compliance with relevant legislation, policies, and procedures.
• Oversee the production of high-quality, evidence-based intelligence analysis, ensuring priority-driven insights and products are delivered to support decision-making.
• Lead the development of organisational intelligence capabilities, embedding evidence-based intelligence and information-sharing practices across the agency.
• Maintain strong relationships with internal teams, State, and intelligence agencies, while managing MOUs and information-sharing protocols, ensuring best practices in data analysis, Power BI reporting, and intelligence security.

About You

The preferred candidate will have a proven ability to lead and manage a team of high performing subject matter and technical experts, as well as demonstrated excellent written and verbal communication and high order interpersonal skills.

Additionally, the preferred candidate will have the following skills and experience:

• Tertiary qualification in a relevant discipline (e.g., politics, criminology, social sciences, computer science, mathematical science) with considerable experience in a similar role; post-graduate qualifications and experience in the public sector, emergency services, law enforcement, or regulatory environments are desirable.
• Senior-level experience as an intelligence manager or specialist, with extensive expertise in reporting, analysis, and business intelligence, including the ability to collect, analyse, and interpret both quantitative and qualitative data.
• Proven ability to write large, complex reports, develop succinct intelligence briefings, and analyse complex data sets in various formats, including relational and non-relational, using relevant statistical methods.
• Strong leadership skills, with experience managing teams of subject matter experts (SMEs) to meet deadlines and complex reporting tasks, and expertise in developing BI/AI applications using Power BI.
• Excellent interpersonal and communication skills, with the ability to work collaboratively with a range of stakeholders, and a demonstrated ability to convert complex data into easy-to-understand business insights for end-users.
• Technical expertise in computer programming, statistical methods, modelling, and data science business intelligence techniques, with experience in Azure, MS Fabric, SQL Server, Operational Management Tools, and qualitative analytics or OSINT platforms.

What We Can Offer You

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members.
• Discounted health insurance, banking services and gym membership.
• 'Memberlink' discount card, accepted by 1,000s of retailers and services providers.
• Free staff parking at all our sites.
• Salary packaging options after an initial service period.

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

How To Apply

Click the 'Apply' button which will direct you to the TZV Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our TZV Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

Alternatively, for a confidential discussion, please email

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 30 March 2025.

Other Relevant Information

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please don't hesitate to get in touch with the Triple Zero Victoria's Talent team via