Operations Coordinator

Operations Coordinator / Operations Lead

We are an established and growing Newcastle-based business within the home improvement and installation industry, looking for a highly organised, proactive and hands‑on Operations Coordinator / Operations Lead to join our team.

This is a newly created role with genuine opportunity to grow.

We're looking for someone who wants to be involved in the operation, not sitting above it.

You’ll be the person who knows what's happening today, what's coming up tomorrow, what the team needs, which customers need an update, what products we’re waiting on, what outstanding works need attention — and what needs to happen next.

You’ll work closely with the business owners and become the central link between our sales, administration, suppliers, installers and customers, helping every job move smoothly from:

If you're someone who naturally takes ownership, enjoys solving problems and regularly finds yourself thinking "there has to be a better way to do this" — this could be the role for you.

We are an established and growing Newcastle-based business within the home improvement and installation industry, looking for a highly organised, proactive and hands‑on Operations Coordinator / Operations Lead to join our team.

This is a newly created role with genuine opportunity to grow.

We're looking for someone who wants to be involved in the operation, not sitting above it.

You’ll be the person who knows what's happening today, what's coming up tomorrow, what the team needs, which customers need an update, what products we’re waiting on, what outstanding works need attention — and what needs to happen next.

You’ll work closely with the business owners and become the central link between our sales, administration, suppliers, installers and customers, helping every job move smoothly from:

Sales handover → ordering → scheduling → installation → rectification (if required) → completion → close‑out.

If you're someone who naturally takes ownership, enjoys solving problems and regularly finds yourself thinking "there has to be a better way to do this" — this could be the role for you.

What You'll Be Doing

This is a hands‑on operational role.

Initially, approximately 70% of your role will involve active job coordination and delivery, with around 30% focused on team leadership, systems and continuous improvement.

Your responsibilities will include:

• Owning the day‑to‑day flow of customer jobs from sales handover through to completion

• Coordinating installation schedules and installer workloads

• Working closely with our installation team and being actively involved in their daily workflow

• Ensuring installers have the right products, information and job requirements before attending site

• Monitoring upcoming jobs and identifying potential problems before they impact installation

• Managing jobs and workflows through ServiceM8

• Coordinating supplier orders, product arrivals and lead times

• Following up delayed, missing, damaged or incorrect products

• Keeping customers proactively informed throughout their job

• Managing outstanding works, reworks, warranty matters and return visits through to resolution

• Ensuring unfinished tasks don't simply sit in the system waiting for someone to notice them

• Following completed jobs through to final close‑out

• Supporting efficient invoicing and payment close‑out

• Maintaining accurate job notes and documentation

• Helping maintain accountability across the team

• Identifying recurring problems, inefficiencies and bottlenecks

• Developing and implementing better processes and systems

• Finding ways to reduce preventable errors and reworks

• Improving the customer journey from sale through to completion

• Keeping the business owners informed of key operational issues and performance

More Than Just Keeping Things Moving

A big part of this role is helping us operate better as we grow.

Because you’ll be closely involved with the team and our day‑to‑day operations, you’ll be in one of the best positions to see what’s working and what isn’t.

You’ll be encouraged to bring forward ideas, challenge inefficient processes and help implement better ways of working.

Who We’re Looking For

You might currently be an Operations Coordinator, Service Coordinator, Project Coordinator, Scheduling Coordinator, Office Manager or Team Leader who’s ready to take the next step and have greater ownership.

Alternatively, you may already be workin