Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

What this opportunity involves:

As an Onsite Facilities Manager at JLL, you'll be at the forefront of delivering exceptional facilities management services for Commonwealth-owned properties within our designated Whole of Australian Government portfolio. This role places you at the heart of our client operations, where you'll develop and nurture strong working relationships with key client staff and tenant representatives while managing the full spectrum of day-to-day facilities activities. You'll work closely with the National Facilities Manager to deliver comprehensive services to the client, ensuring operational excellence across every touchpoint. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be instrumental in bringing that vision to life through your strategic oversight of building operations, compliance management, and stakeholder engagement. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you the platform to implement industry best practices and drive continuous improvement across your designated facilities. This position requires a proactive leader who can balance the technical demands of facilities management with the interpersonal skills needed to inspire teams and exceed client expectations.

An overview of the role:

• Proactively engage with client stakeholders and on-site tenants to ensure their expectations are consistently met and exceeded, building effective relationships across multiple organizational levels
• Oversee all aspects of facilities management for the designated property, ensuring full compliance with statutory regulations, Critical Environment Management (CEM) requirements, and operational standards while regularly reviewing operations to identify cost reduction opportunities
• Manage the site's financial operations to meet or exceed targets and control requirements, ensuring all financial processes align with JLL's Code of Ethics and maintaining accurate property data across web-based management information systems
• Champion workplace health and safety by implementing disaster recovery and business continuity plans, providing 24/7 emergency call support, and reporting near misses and incidents through appropriate channels
• Oversee the JLL Operational Risk Management (ORM) program and manage all Conflicts of Interest in accordance with client-endorsed processes, providing prompt written notification and full disclosure when required

Sounds like you? This is what we are looking for:

• Bachelor's degree in facilities management, building, business or equivalent qualification, OR 3–5 years of demonstrated experience in facilities management, property management, or a related field with proven leadership skills
• Experience working in critical environments and facilities with strong understanding of Health, Safety & Environment (HS&E) requirements, compliance frameworks, and vendor management processes for specialized services
• Solid understanding of basic technical aspects of property operations, building systems, and maintenance requirements with the ability to obtain and maintain an AGSVA Clearance and any additional Entity-specific clearances
• Proven track record of successfully delivering best practice facilities management with exceptional attention to detail, the ability to balance multiple competing priorities, and strong analytical problem-solving skills
• Demonstrated people management capability with experience inspiring and leading high-performing teams, excellent communication and presentation skills, and the ability to build strong relationships with clients and stakeholders at all organizational levels — because we believe the most effective teams are built when everyone is empowered to thrive

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