Technical Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Accelerate your career in technical support with this exciting role

• Sydney location – option for CBD or Parramatta branches;
• Hybrid office arrangements with 9 day fortnight option post-probation;
• Professional growth and career development, wellbeing support programs, and more

About us

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

The Opportunity

As a Technical Specialist – Work Capacity, you will provide expert technical support and decision-making on work capacity matters, ensuring work capacity assessments, decisions and reviews are accurate, compliant and timely within the NSW Workers Compensation Scheme.

The role balances fair outcomes for injured workers with scheme requirements, supporting sustainable return to work and the correct entitlement to weekly payments, and provides a unique opportunity to lend your legislative expertise to the support, coaching and development of our Claims function.

Whether you are an experienced Senior Case Manager looking to take the next step in your career, or a current Technical Specialist with a particular interest in Work Capacity, we would love to hear from you

Responsibilities

• Review medical, vocational and employment evidence to assess a worker’s current work capacity;
• Determine the impact of work capacity outcomes on weekly payment entitlements;
• Identify and obtain the medical, vocational, treatment and employer information needed to support decisions;
• Arrange or review independent assessments, such as independent medical examinations and vocational assessments, where required;
• Identify gaps or inconsistencies in evidence and resolve them promptly;
• Provide timely, accurate advice to case managers on work capacity processes and requirements;
• Support early identification of claims requiring work capacity review;
• Support return to work strategies, including suitable duties and partial return to work;
• Prepare accurate, clear and compliant decision notices and correspondence;
• Support internal reviews and disputes relating to work capacity decisions, including preparation of documentation and responses;
• Communicate decisions to injured workers, employers and other parties with empathy and professionalism;
• Coach case managers on work capacity principles, evidence requirements and best practice;
• Identify process inefficiencies and recommend practical improvements;
• Keep current with legislative and scheme changes and share learnings with the team.

Requirements

• Strong experience in NSW Workers Compensation claims management, as well as making work capacity or other complex entitlement decisions;
• Experience applying legislation and scheme guidelines and drafting decision notices, and interpreting medical and vocational evidence;
• Deep understanding of the NSW Workers Compensation legislative framework and legislative reforms, including work capacity assessment and decision requirements,weekly payment entitlements and how work capacity affects them, return to work principles and suitable employ