National Human Resource Manager

A genuine opportunity to lead HR, influence a national business and build what comes next.

Some HR roles are about maintaining what’s already there.

This isn't one of them.

We're looking for an experienced HR Lead who wants the opportunity to genuinely influence how a growing national business develops its people, builds its leaders and approaches the future of HR.

Reporting directly to the Managing Director, you'll lead the HR function for a business of 350+ employees across 80+ stores nationally, working closely with our Department Heads and particularly our National Retail Sales Manager, with retail representing the largest part of our workforce.

You'll have a voice. You'll have access to the people making the decisions. And you'll have genuine scope to challenge, improve, implement and lead change.

About Us

PTC Phone Tech & Comm is a proudly Australian, family-owned business that has been growing since 2009.

Today, we have 80+ stores across Australia and more than 350 team members, operating in a fast-moving retail and technology environment.

Our values – Trust, Sincerity, Simplicity, Teamwork and Challenge – influence how we work, how we lead and how we treat our people.

We're serious about performance and accountability, but we're equally serious about creating a workplace where people can enjoy coming to work, have a laugh, develop their careers and feel supported by the people around them.

We're continuing to grow and evolve, and we're looking for an HR Lead who wants to help shape what comes next.

The Opportunity

This is a broad, influential and genuinely hands-on HR leadership role.

You'll work closely with the Managing Director and Department Heads across the business, providing practical people leadership while helping us continue to develop our longer-term people strategy.

You'll have a particularly close partnership with our National Retail Sales Manager and retail leadership team, supporting the largest people component of our business.

You'll coach leaders, develop future talent, oversee succession and capability, navigate complex ER and IR matters, strengthen compliance, improve performance and help our leaders become better people leaders.

And while you'll be based at Head Office, we don't want HR disconnected from the people it supports.

You'll occasionally get out into our stores, spending time with Store Leaders and teams, understanding what it's actually like on the frontline, building relationships and seeing firsthand where HR can better support, coach and develop our people.

What You'll Own

There's plenty of variety.

You'll take the lead across areas including:

• Leading, supporting and developing the HR team
• Acting as a trusted people partner to the Managing Director and Department Heads
• Partnering closely with the National Retail Sales Manager on people capability and performance across our national retail network
• Coaching and developing Area Managers, Store Leaders and Department Leaders
• Driving talent mapping, succession planning and internal progression
• Identifying high-potential employees and helping create meaningful development pathways
• Building stronger leadership capability across the business
• Supporting workforce planning and future organisational capability
• Providing practical, commercially balanced HR advice
• Managing employee relations and industrial relations matters
• Navigating Fair Work matters, Modern Awards and employment obligations
• Conducting disciplinary, performance, grievance and other formal employee meetings
• Developing and overseeing Success Improvement Plans (SIPs/PIPs)
• Managing complex conduct and performance matters
• Supporting workplace investigations, complaints and grievances
• Strengthening HR compliance, documentation and processes
• Using people and performance data to identify trends, risks and opportunities
• Working collaboratively with recruitment to continually improve the quality of our hires
• Helping leaders address poor performance early, fairly and effectively
• Measuring whether our people initiatives are actually making a difference

You won't be expected to personally do everything.

Part of leading the function is knowing how to prioritise, delegate, develop your team and build capability in the leaders around you.

A Big Part of This Role: AI

AI capability is a must for this role.

We're not looking for someone who simply uses AI occasionally to rewrite an email.

We want someone who is genuinely interested in how AI, automation, workflows and better use of data can transform the way HR operates.

You'll