Office Administrator/Receptionist

We have created beautiful mental healthcare practices that we love working in, with warm; authentic; and supportive teams. We are looking for a highly organised and reliable receptionist to be the face of the business in our Bendigo clinic.

Succoris Psychology aims to offer everyone in our teams the flexibility to live the life they want. By offering secure, employed roles, we enable all our staff to create a healthy balance between their work and other pursuits.

What We Offer Connection and Community We offer workplaces where everyone is working towards the same common goals and supporting each other in achieving their parts of that. As a member of one of our teams, you will enjoy regular opportunities to connect with our team through regular social events and walks.

Autonomy and Flexibility We carefully select the people we work with because our culture is important to us. We want our administrators to have the autonomy to thrive but also know that support is there in the ways they need it. We aim to support our team members to have flexibility to be able to support them to live their best lives.

Support Team We offer regular opportunities for support from our friendly, supportive and highly efficient Clinic Director, Nikita, who is on hand to assist with any support needs and training, as well as regular catch-ups with the business managers and lead clinicians. We also pride ourselves on having comprehensive organisational procedural plans which create a streamlined and effective business and are backed by our HR and accounting team. Our warm, caring and highly skilled support teams are available to assist and meet any needs as they arise. We also provide a comprehensive on-boarding process complete with an Employee Handbook which details policies and procedures for new team members. We value learning and connection, and are committed to providing opportunities for all our staff to grow into their dream role within Succoris.

Remuneration We offer our employees competitive remuneration, including superannuation contributions; sick leave; and holiday leave. We value loyalty and are able to transition our staff quickly through our pay structure.

About The Role We are looking for an office administrator to join our beautifully appointed Bendigo psychology practice.

Our office is a growing psychology clinic, focused on providing the highest quality of health care services for our clients. As the face of the business, you will be responsible for welcoming clients in a warm and friendly manner and providing them with an excellent customer experience.

We are currently looking for a capable Office Administrator to oversee the day-to-day running of the clinic and administrate our team of psychologists. This role will suit a person with strong managerial experience, who is open, empathic and non-judgmental and can provide support and coordination to a team. The ideal candidate will have proven time management skills, ability to prioritise, problem solve and the ability to multi task.

The ideal candidate would have experience of administrating a medical practice and be familiar with using EFTPOS/HICAPS, using Halaxy Practice Software, an understanding of Medicare rebating. A qualification in business administration will be highly regarded. They would also be able to ensure the psychology practice remains financially sustainable (e.g. checking invoices have been paid), with support from our Business Manager, whilst delivering excellent customer service.

The ideal candidate would also feel confident in making key administration decisions and oversees day-to-day practice operations.

They would also be able to demonstrate an understanding of some of the professional requirements in handling patient confidentiality and risk.

Responsibilities

Welcoming clients and helping them to feel comfortable by offering beverages and creating a warm and accepting environment.

Coordinate office activities and operations to secure efficiency and compliance to company policies/procedures.

Manage agendas/diaries/client appointments for the team.

Manage phone calls and correspondence (e‑mail, letters, packages etc.).

Support budgeting and bookkeeping procedures and liaise closely with the business manager.

Create and update records and databases with personnel, financial and other data.

Track stocks of office supplies and place orders when necessary.

Submit timely reports and prepare presentations/proposals as assigned.

Assist colleagues whenever necessary.

Interact with clients and provide excellent customer service.

Manage client records and IT system.

Implement workplace procedures.

Liaise with psychologists to ensure they have necessary support.

Oversee daily practice operations, including appointment sch