Head of Development Services

Job Type
Ongoing

Location:
Canberra Job Category: Engineering,Operations,Other About Icon Water Icon Water is an iconic Canberra organisation that has been delivering essential water and wastewater services to the ACT community for more than 100 years. Our people play a vital role in delivering services that support the health, prosperity and liveability of our region. Guided by our values of Care, Connection, Community and Courage, we are committed to building a high-performing, inclusive workplace where our people can thrive while making a meaningful contribution to the Canberra community. Icon Water is an Equal Opportunity Employer which values diversity and inclusion. We encourage applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and all ages. We also have a strong focus on gender balance within the organisation and encourage women to apply.

Job Description
The Opportunity Join Icon Water as the Head of Development Services and lead a critical function that supports sustainable growth across the ACT while protecting the integrity and long-term performance of Canberra's water and wastewater networks. Reporting to the Executive General Manager
- Customer Delivery, you will provide strategic leadership across development approvals, asset protection, developer engagement and the governance of complex developer-initiated projects. As a key member of the Customer Delivery leadership team, you will drive continuous improvement, influence strategic outcomes and provide expert advice on complex development, regulatory and commercial matters. Working closely with developers, government agencies, regulators and internal stakeholders, you will help shape development outcomes that balance customer, commercial, infrastructure and community needs while supporting the ACT's future growth. What You Will Bring You are a strategic and influential leader with a strong track record of delivering outcomes and driving continuous improvement in complex engineering, utilities, construction or development environments. You build strong relationships and bring exceptional stakeholder engagement and negotiation skills, influencing senior leaders, government agencies and industry partners. Your collaborative approach, commercial acumen and strong, values-driven leadership enable you to balance operational performance and customer outcomes with long-term strategic objectives. Success in This Role Will Be Supported By
• Relevant tertiary qualifications in Engineering, Business or a related discipline.
• Significant leadership experience within the construction, development, engineering or utilities sectors.
• Demonstrated success leading multidisciplinary teams and developing high-performing workforces.
• A proven commitment to fostering safe, customer-focused and high-performing workplace cultures.
• Extensive experience influencing and communicating with senior leaders and stakeholders in complex organisations.
• Strong experience presenting complex business issues and driving strategic outcomes through stakeholder engagement.
• Demonstrated experience leading complex commercial negotiations and managing strategic stakeholder relationships.
• Knowledge and experience in asset management, relevant standards and regulatory frameworks.
• Strong commercial and financial management capability. Why Join Icon Water? At Icon Water, you'll play a pivotal role in shaping how Canberra grows and develops. Working at the intersection of infrastructure, development and customer outcomes, you'll influence major projects, lead strategic stakeholder relationships and help ensure the delivery of sustainable water and wastewater services for more than 450,000 Canberrans. In Return,

We Offer
• Competitive remuneration package
• 15% employer superannuation contribution
• Flexible and hybrid working arrangements
• Professional development and career growth opportunities
• Free gym membership, physiotherapy and other wellbeing initiatives
• Employee Assistance Program
• A supportive and values-led workplace culture

How To Apply
If you're motivated by the opportunity to lead a critical customer and development function that supports Canberra's future growth, we'd love to hear from you. Please submit your current CV and a brief cover letter outlining your suitability for the role. Applications close 15 November 2026. For further information on the role, including key accountabilities and position requirements, please refer to the Position Description available on the Icon Water Careers Portal . For any additional information, please contact Davina.
McCormick@iconwater.com.au .