Administrator Officer

Drive operational success Coordinate trades, manage scheduling, and deliver exceptional service in a dynamic, supportive team environment.
• Join an industry leader committed to innovation & continuous career development.
• High performance is celebrated & a healthy work-life balance is supported.
• Lead end-to-end job workflows, client portal requests & purchase orders Who are we? Williams Services Group (WSG) is a leading industry provider across Australia, recognised for our innovation, dynamic approach, and empowered people. Guided by our core values
- a "Can Do" approach, integrity, teamwork, and delivering quality results
- we take pride in building a collaborative culture where high performance is celebrated and a healthy work-life balance is supported. The Role Reporting to the Administration and Coordination Lead, the Administrative Support Officer (Planner / Scheduler) plays a vital role in keeping our operational wheels turning. You will act as the operational backbone for our Service Team, managing the daily deployment, scheduling, and workflow of qualified electrical tradespeople and subcontractors across reactive calls, planned service requests, and preventative maintenance programs. Our mission is to be a leading industry provider in Australia, recognized for our innovation, dynamic approach, and empowered people. We are driven by our core values: Reliability, Innovation, Quality, and Service.

Key Responsibilities
• Day-to-Day Scheduling & Dispatch: Utilise our ERP and EPM systems to allocate tasks, labour, equipment, and materials to field tradespeople and subcontractors based on client requirements and technician availability.
• Job Workflow Management: Monitor, prioritise, and process incoming service requests via web portals, emails, and phone calls, maintaining active job status control
• Schedule Tracking & Optimisation: Track job progress against targets, adapt schedules dynamically to meet SLAs, and identify opportunities to balance workloads and improve productivity.
• Operational Administration: Raise, record, and publish purchase orders (POs) and prepare required documentation for timely invoicing.
• Stakeholder Collaboration: Provide prompt, professional communication to clients, suppliers, and internal teams . What you'll bring:
• Relevant Coordination

Experience:
Prior experience within a service coordination, trade dispatch, or maintenance operations team.
• Strong Administrative Background: Solid office administration experience with high attention to detail and sound organisational and multitasking capabilities.
• Tech Proficiency: Proven skills in ERP/EPM platforms, web-based client portals, and Microsoft Office applications (Word, Excel, Access, Outlook).
• Communication & Interpersonal

Skills:
Excellent verbal and written communication skills with a professional, solution-oriented telephone manner.
• Values-Driven Mindset: A proactive, "can-do" attitude with a commitment to workplace health, safety, and continuous improvement.
• Licence: Current Driver's Licence. Benefits of Working With Us We value integrity, humility, and the empowerment of our people. We recognise achievement and strive for a healthy life balance that enables genuine enjoyment in the workplace.
• Health & Wellbeing: Wellbeing Day, EAP (Employee Assistance Program), and ability to purchase extra leave and a focus on work-life balance.
• Rewards & Perks: Employee discounts via our EH platform and an AFL footy tipping competition with EH points to spend.
• Community and Team Building: Quarterly Company Breakfasts If you're seeking an opportunity where you're not just a number, have endless support to achieve your career goals and are looking for a diverse and supportive environment
- we want to hear from you
- APPLY NOW For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia. We will require you to provide evidence prior to an interview.