Customer Service Team Leader

18 hours ago
Perth, Australia Accelerate Full-time
Introduction

✅ Lead and develop a high-performing customer service team

✅ Influence operational improvement and customer experience initiatives

✅ Build your leadership career within a growing national organisation

At Fleetcare, we're passionate about delivering exceptional customer experiences and developing great people. We're looking for an experienced Customer Service Team Leader who can bring strong leadership, coaching capability and operational focus to help drive team performance and support our continued growth.



Description

About the Role

As the Customer Support Team Leader, you will lead a team responsible for supporting customers across multiple service channels. Working closely with Operations Management and stakeholders across the business, you will play a key role in building capability, enhancing service delivery, improving operational performance and creating outstanding customer outcomes.

This is an opportunity for a hands-on leader who enjoys developing people, solving problems and driving continuous improvement in a fast-paced, customer-focused environment.

 

Key Responsibilities

  • Lead, coach and develop the team to deliver exceptional customer service and achieve strong performance outcomes.
  • Oversee day-to-day team operations, workload management, service delivery priorities and escalations.
  • Monitor performance, quality and service standards, using data and insights to identify improvement opportunities.
  • Support capability development through coaching, feedback and performance management.
  • Partner with customers, suppliers and internal stakeholders to resolve issues and deliver customer-centred solutions.
  • Drive continuous improvement initiatives that enhance efficiency, service delivery and customer satisfaction.


Skills And Experiences

About You 

You are an experienced people leader who enjoys developing others, building team engagement and improving operational performance.

To be successful, you will ideally bring:

  • Experience leading customer service, customer support, service delivery or operational teams.
  • A strong track record of coaching, mentoring and developing team members.
  • Experience managing performance, KPIs and service standards.
  • Strong stakeholder management, communication and problem-solving skills.
  • The ability to analyse information, identify trends and implement improvements.
  • A customer-focused mindset with a passion for delivering positive outcomes.

Highly Regarded

We welcome applications from leaders with experience in customer service, contact centres, operations, service delivery, fleet, automotive, financial services, insurance or other customer-focused environments.

Why Fleetcare?

  • Ongoing leadership development and career progression opportunities
  • Access to learning and development resources
  • Supportive leadership team committed to your growth
  • Employee Assistance Program
  • Wellbeing initiatives
  • Novated leasing benefits
  • Modern Wangara office facilities
  • Flexible working arrangements
  • Supportive and collaborative team culture

If you are passionate about leading teams, improving performance, developing people and creating exceptional customer experiences, we would love to hear from you.

Apply now and help shape the future of Customer Support at Fleetcare.
 

Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.

Note: Shortlisted candidates will be required to undergo pre-employment background checks



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