Team Leaders

The ICT Operations and Support Section, within the Technology Operations Branch, delivers ICT support services to Department of Veterans’ Affairs staff and acts as a key coordination point between the department, ICT shared service providers and technical support teams.

The APS 6 Team Leader - ICT Support leads the delivery of frontline and operational ICT support services. The position is responsible for support operations, issue and request management, service performance, escalations, GovPlace support and customer outcomes. 

The role leads a team responsible for ICT support mailboxes, helpdesk arrangements, onsite and remote support, access-related enquiries and the coordination of complex ICT issues. It also works closely with the APS 6 Team Leader ICT Equipment to coordinate device deployments, equipment replacements, workplace technology requirements and operational issues.

The APS 6 Team Leader - ICT Equipment leads the delivery of ICT equipment, hardware and asset management services. The position is responsible for the effective governance and management of ICT assets throughout their lifecycle, including procurement, receipt, allocation, deployment, tracking, refresh, recovery and disposal.

The role leads a team responsible for managing equipment requests, asset records, stock holdings and equipment-related operational activities. It also works closely with the APS 6 Team Leader ICT Support to coordinate device-related issues, GovPlace workplace technology services, technology deployments and other operational priorities.

Please see the two Candidate Information Packs for further information.

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS). 
• Any successful candidate external to DVA offered employment will be required to undergo pre-engagement screening checks, even if they currently have a security clearance. The screening checks are conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
• Any successful candidate will be required to obtain and/or maintain, a Baseline Vetting (AGSVA) security clearance as a minimum. 

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the Candidate Information Pack.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

• Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS 
• Aboriginal and Torres Strait Islander peoples
• People with disability
• People who identify as LGBTQIA+
• People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support. More information can be found on the DVA Website.