Console Operator/Retail Shop Assistant/Catering Assistant

2 weeks ago

Melbourne, Victoria, Australia Fast Fuel Mt Evelyn Full time

We're looking to expand our Fast Fuel team and are seeking Customer Service Representatives/Console Operators

The Customer Service Representative/Console Operator role plays a significant part within the store's team.

The role is responsible for the delivery of outstanding customer service, in a complex and fast paced retail environment, ensuring our customers have an exceptional experience. As a CSR/CO one of your key focuses is understanding our customer's needs and ensuring they are met to the best of your abilities.

Key Challenges & Complexities of Role:
Fast paced environment and high number of tasks/activities required to be completed each shift in addition to customer service.

May be required to provide customer service and support to difficult customers.

Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents.

Main Duties/Responsibilities:
Customer Service:
Greet and address customers in a friendly and respectful manner while offering exceptional service to every customer.

Answer customer inquiries regarding product and services and suggest information about other products and services.

Complete sale transactions using the Point Of Sale.

Prepare delicious coffees using barista equipment.

Health Safety Environment and Quality (HSEQ) requirements:
Maintain awareness of and ability to undertake emergency procedures at any time.

Conduct activities in accordance with safety and operational procedures.

Adhere to defined work health and safety policies and procedures related to the tasks and activities being undertaken in order to ensure your own safety and that of others in the workplace.

General:
Complete cleaning activities including sweeping, mopping, spray/wiping, dusting, sanitising, picking up rubbish from floor, refilling bathroom products, moving waste to site rubbish bins.

Merchandise & Store Appearance:
Replenish shop stock in accordance with store operational procedures.

Complete stock delivery activities in accordance with store operational and safety procedures.

Shift Information:
Looking for afternoon/closing shifts hours from 5pm-12:30am rotating roster over 7 days, minimum 3 shifts per week.

**Job Type**: Casual

Pay: $33.99 - $44.34 per hour

Schedule:

- Afternoon shift
- Evening shift
- Every weekend
- Fixed shift
- Monday to Friday
- Public holidays
- Shift work
- Weekend availability
- Weekends only

Supplementary Pay:

- Christmas bonus
- Penalty rates

Ability to commute/relocate:

- Mount Evelyn, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail or hospitality Customer Service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 03/03/2025

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