Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Hilti Full time

**What's the role?**:
If you're ready to develop your career at a Global Company, renowned for our performing and caring culture, this is the job for you

Reporting to the Customer Service Team Leader, your new role as a Customer Service & Sales Representative will see you taking ownership of our customer experience by providing seamless customer service while supporting process improvements and sales.

This is a great opportunity to join our Customer Service team based at Rhodes, Sydney.

**Who is Hilti?**:
We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we're looking to expand, we're a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- Create a market leading customer experience
- Provide high quality customer service
- Net sales year on year growth
- Drive and promote process efficiencies within the Customer Service team

Hilti ranks 8th on this year's World's Best Workplaces by Great Place to Work

**What do we offer?**:
Show us what you're made of and in return we'll offer you:

- Competitive salary base + super + bonus
- Choice between Travel Allowance / Carpark
- Access to corporate gym & pool
- An extra week of leave and leave loading of 17.5%
- A diverse and inclusive culture
- Work-life balance
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- Fun & supportive team
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

**What you need is**:

- Customer Service or Sales experience is advantageous
- Demonstrated ability to meet deadlines and work towards KPIs
- Ability to work autonomously and as part of a team
- Ability to adapt to dynamic situations
- Solid understanding of MS Office

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

**Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what's next.

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