Lightstation Attendant

Lightstation Attendant - Cape Otway Lightstation
Applications closing on 05 September 2025, 09:00 AM
Job Type Casual
Package $30.57 per hour, plus casual loading
About the Great Ocean Road Coast and Parks Authority
The Great Ocean Road Coast and Parks Authority is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia's most breathtaking and culturally significant coastal regions.
Established under the Great Ocean Road and Environs Protection Act 2020, GORCAPA was created to address the complex and fragmented management of the coastline and ensure the long-term conservation of this iconic landscape.
By November 2025, GORCAPA will be responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline.
This includes high-profile sites such as the Twelve Apostles Visitor Experience Precinct and Cape Otway Lightstation, as well as local ports, community reserves and critical marine environments.
At the heart of its work is a commitment to protect the unique environmental, cultural, heritage and community values of the region.
GORCAPA partners deeply with Traditional Owners, local communities and stakeholders to integrate cultural knowledge, ensure environmental stewardship, support sustainable visitation and build lasting benefits for regional economies and generations to come.
Accommodation Services Team
Our ten self-managed coastal Caravan Parks and Cape Otway Lightstation generate the majority of GORCAPA's revenue.
We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually.
Situated adjacent to some of the most spectacular beaches on the coast, we offer a range of accommodation options for families, tourists, students and visitors.
Purpose of the position
TheLightstation Attendantis an allrounder at our Lightstation in Cape Otway.
This position assists in fulfilling several roles, including those of:
Housekeepers - responsible for cleaning and maintaining the public and site amenities, accommodation, and other facilities as directed to a high standard.
This may also require undertaking basic building maintenance functions from time to time to ensure public safety and functional operation, as directed.
Ticketing Sales Assistants - acting as the first point of contact to the Lightstation site.
This involves being accountable for providing excellent customer service and satisfaction, ensuring customer needs and requirements are satisfactorily met
Café Assistants - performing a variety of duties in the site cafe to ensure an excellent customer experience.
Primary Responsibilities
Key responsibilities of the position include:
Perform a range of duties including coffee/tea making, waiting tables, clearing tables, washing dishes, serving customers, operating cash register, EFTPOS machine and cash handling
Perform a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning guest accommodation, communal ablution blocks, café, offices and other general buildings and structures on site
Ticket sales, retail sales, co-ordinating group tour arrivals and assisting in staff communications.
Carry out opening and closing procedures.
Meet, greet, and engage all visitors across the Lightstation site.
Ensure the safe movement of visitors into and off site, monitoring gate and carpark areas.
Monitor the accommodation calendar and update housekeeping staff accordingly.
Complete check in and out procedures for accommodation guests, including providing keys and directions
Face to face customer liaison at the site including the provision of information, dealing with customer complaints, receiving maintenance requests and other customer interactions as may be required
Ensure high levels of cleanliness and hygiene standards are always met in all areas of the Lightstation including staff amenities.
Ensure stock levels and storage areas are always maintained including linen and cleaning supplies, and restock merchandise and products as required
Comply with the Authority's Occupational Health and Safety (OHS) policies and procedures.
Ensure site security is maintained and report any suspicious activities to Management
Maintain a friendly, positive, professional, and cooperative manner at all times when interacting with the public
Update and maintain knowledge of the Lightstation history and relevant topics of interest along with public site activities through training sessions and staff outings as required, to ensure accurate information is given to the public on the site and surrounding area.
Qualifications and experience
Relevant experience in Tourism or Hospitality sector
Barista/Coffee Making skills and experience
Practical cleaning experience involving a range of cleaning duties
Experience in safe manual handling techniques and use of chemicals
Food handling certificate(desirable).
Knowledge and skills
Ability to communicate with people across a broad range of backgrounds in a friendly and approachable manner.
A proactive approach to problem solving.
Good time management and organisational skills.
Ability to be flexible at work and be part of a highly committed and vibrant team.
Ability to communicate with people across a broad range of backgrounds in a friendly, approachable manner.
Ability to work autonomously with integrity and efficiency.
Applications require:
A current resume
Terms and conditions of employment
Appointment to this position is subject to the successful applicant being able to:
Provide a National Police Check Certificate.
Obtain a Working with Children Certificate.
Provide evidence of Australian Work Rights.
Hold a current Australian Driver's License.
Everyone is welcome at the Authority.
Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all.
We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.
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